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  1. 2 votes

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    Christoph Von Heydebrand supported this idea  · 
  2. 10 votes

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    Christoph Von Heydebrand supported this idea  · 
  3. 29 votes

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    Christoph Von Heydebrand supported this idea  · 
  4. 2 votes

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    Christoph Von Heydebrand supported this idea  · 
  5. 9 votes

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    An error occurred while saving the comment
    Christoph Von Heydebrand commented  · 

    We see this issue in hotjar pretty clearly. For us it makes no sense, that the cart is cleared then.

    Christoph Von Heydebrand supported this idea  · 
  6. 3 votes

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    An error occurred while saving the comment
    Christoph Von Heydebrand commented  · 

    Possibly another problem related to this. The cart is also empty when the payment is canceled. This is also a problem that is very frequently reported to us.

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    Christoph Von Heydebrand commented  · 

    EN
    If understood correctly: A big problem for us is that vouchers, for example, are burned if a payment fails. Then the voucher is no longer valid. Customers are at most confused because the voucher is gone.

    DE
    Falls richtig verstanden: Für uns ein großes Problem, dass beispielsweise Gutscheine verbrannt werden, wenn eine Zahlung fehlschlägt. Dann ist der Gutschein nicht mehr gültig. Kunden maximal verwirrt, weil der Gutschein weg ist.

    Christoph Von Heydebrand supported this idea  · 
  7. 29 votes

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    Christoph Von Heydebrand supported this idea  · 
  8. 27 votes

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    Christoph Von Heydebrand supported this idea  · 
  9. 9 votes

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  10. 12 votes

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  11. 20 votes

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  12. 55 votes

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    Christoph Von Heydebrand supported this idea  · 
  13. 15 votes

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  14. 5 votes

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    Christoph Von Heydebrand supported this idea  · 
  15. 67 votes

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  16. 17 votes

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  17. 3 votes

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    An error occurred while saving the comment
    Christoph Von Heydebrand commented  · 

    This is now also a problem for us in the implementation of our new loyalty program. The customer should be able to combine several rewards (=vouchers). We don't want to prevent this, as they have really earned these rewards. We have a lot of customers with several open rewards. The vouchers are all in the same series. Also found here again: https://forum.shopware.com/t/mehrere-individuelle-gutschein-codes-der-gleichen-kampagne-gleichzeitig-einloesen/100379

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  18. 13 votes

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    Christoph Von Heydebrand supported this idea  · 
  19. 27 votes

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  20. 7 votes

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    Christoph Von Heydebrand supported this idea  ·