Settings and activity
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4 votes
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3 votes
Christoph Von Heydebrand
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12 votesChristoph Von Heydebrand
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29 votesChristoph Von Heydebrand
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2 votesChristoph Von Heydebrand
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10 votes
An error occurred while saving the comment Christoph Von Heydebrand
commented
We see this issue in hotjar pretty clearly. For us it makes no sense, that the cart is cleared then.
Christoph Von Heydebrand
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7 votes
An error occurred while saving the comment Christoph Von Heydebrand
commented
Possibly another problem related to this. The cart is also empty when the payment is canceled. This is also a problem that is very frequently reported to us.
An error occurred while saving the comment Christoph Von Heydebrand
commented
EN
If understood correctly: A big problem for us is that vouchers, for example, are burned if a payment fails. Then the voucher is no longer valid. Customers are at most confused because the voucher is gone.
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DE
Falls richtig verstanden: Für uns ein großes Problem, dass beispielsweise Gutscheine verbrannt werden, wenn eine Zahlung fehlschlägt. Dann ist der Gutschein nicht mehr gültig. Kunden maximal verwirrt, weil der Gutschein weg ist.Christoph Von Heydebrand
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35 votesChristoph Von Heydebrand
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31 votesChristoph Von Heydebrand
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14 votesChristoph Von Heydebrand
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13 votesChristoph Von Heydebrand
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24 votesChristoph Von Heydebrand
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58 votesChristoph Von Heydebrand
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16 votesChristoph Von Heydebrand
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10 votesChristoph Von Heydebrand
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68 votesIN RESEARCH · 14 comments · Shopware 6 - Product Feedback & Ideas » Products, Prices & Properties · Admin →Christoph Von Heydebrand
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23 votesChristoph Von Heydebrand
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4 votes
An error occurred while saving the comment Christoph Von Heydebrand
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This is now also a problem for us in the implementation of our new loyalty program. The customer should be able to combine several rewards (=vouchers). We don't want to prevent this, as they have really earned these rewards. We have a lot of customers with several open rewards. The vouchers are all in the same series. Also found here again: https://forum.shopware.com/t/mehrere-individuelle-gutschein-codes-der-gleichen-kampagne-gleichzeitig-einloesen/100379
Christoph Von Heydebrand
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13 votesChristoph Von Heydebrand
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27 votesChristoph Von Heydebrand
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When you create individual codes for your customers (e.g. birthday discounts, etc.) and the code is used, but something goes wrong with the order (e.g. payment gets aborted) the promo code is marked anyway as redeemed and cannot be used again by the customer, even though the initial purchase was not successful.
This results in angry customers, who understandably contact customer support, which then forces customer support to apply manual effort to either create a new promo code for the customer or manually making the already used code redeemable again.