Enhancing the Product Review System
We would like to address an important issue in the current version of Shopware 6 that could significantly impact the credibility of online shops: the lack of verification for product reviews.
The Issue:
Currently, anyone can leave a product review in Shopware 6 without having purchased the item. This makes shops vulnerable to fake reviews, which can be either overly positive or negative. Such reviews can heavily influence customer trust and the perception of the shop.
Suggested Improvements:
We propose implementing a feature that ensures only customers who have actually purchased a product can leave a review. Here are a few potential solutions:
Linking Reviews to Orders:
Only registered customers who have purchased a product should be able to submit a review.
The system could check the order history to verify if the item is part of a completed purchase.
Token-Based Review System:
After completing an order, customers would receive a time-limited link or token via email, allowing them to submit a review.
This ensures only genuine buyers can leave reviews, even without requiring a customer account.
Integration with Guest Orders:
Guest buyers could also be invited to leave a one-time review by linking their email address with the order number.
Mechanisms for Anonymous Reviews:
If anonymous reviews are still allowed, adding a spam filter or moderation option could help prevent abuse.
Benefits for Shop Owners:
Increased customer trust through credible reviews.
Protection against targeted review attacks by competitors or bots.
Higher conversion rates, as potential buyers are more likely to trust authentic reviews.
AdminMaximilian Forn
(Admin, shopware AG)
shared this idea
Not enough interest
We’re closing this idea because it has not received significant interest or activity over the past 12 months. This helps us keep the idea portal focused on the topics that are most relevant to our community.
Thank you for taking the time to submit and support it. We’ll continue to monitor customer needs and may reconsider the topic if interest grows in the future.
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Joris van Os
commented
This is even necessary according to Dutch legislations. Only customers who actually bought (or known to have used) a product, may write a review.