Avoiding errors with PayPal partial refunds
The PayPal API built into Shopware enables refunds with a single click. Unfortunately, in the hustle and bustle of everyday customer service, mistakes often occur with partial refunds—for example, instead of a $20 discount, the entire amount ($100) is accidentally refunded. This happens to every employee at least once a month because the entire amount is preset in the “Amount” field by default and it is easy to forget to adjust it.
Possible solutions:
1) The “Amount” field is empty and the amount must be actively entered.
2) The amount is highlighted in red.
2) A warning message appears: “Do you really want to refund the full amount?”
4) A second button with a less saturated color, “Partial refund,” is placed next to the blue “Refund” button.
Can Shopware or PayPal do anything about this, or is there already a solution?
Konrad Marx
shared this idea
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Christian Sommerauer
commented
EN:
This problem occurs frequently in our company, but we have now been able to prove that the total amount was reimbursed even though a partial amount was entered. We have been filming partial reimbursements for a very long time. However, the problem cannot be reproduced in a way that can be traced.DE:
Diese Problematik kommt bei uns auch öfters vor, wir konnten nun aber nachweisen, das auch der gesamtbetrag erstattet wurde, obwohl ein Teilbetrag eingegeben wurde. Wir haben sehr lange Teilerstattungen gefilmt. Das Problem lässt sich aber nicht nachvollziehbar reproduzieren.(Edited by admin)