Digital Sales Room - Live Queue & Direct Call Functionality
Enhance the Digital Sales Room by introducing a real-time interaction feature (Button Frontend) that allows customers to directly request live consultations with available presenters, including a queue system for managing demand.
Use Case Example:
A customer browsing the Onlineshop has a question about a product or offering. Instead of waiting for a scheduled session, they can immediately request a consultation. If no presenter is available, they are placed in a queue and connected as soon as possible.
This feature would significantly enhance the flexibility and usability of the Digital Sales Room, turning it into a hybrid tool that supports both events and real-time customer engagement.
5
votes
AdminMaximilian Forn
(Admin, shopware AG)
shared this idea