Support portal: see tickets created within an organisation (and not on user-level)
Under https://support.shopware.com/tickets/ a user only sees the tickets they created.
It would make the workflow much easier if a user can see the tickets created by colleagues within the same organisation.
For example, if a colleague is unavailable, then another colleague from the same organisation can take over the communication in the support ticket.
This would also avoid two colleagues within the same organization creating tickets with similar requests, just because they don't see the tickets of another colleague.
When creating a ticket, we also can't add someone in cc (this was possible in the old support portal). That feature was very useful.
Thanks!
2
votes
Judith Kemp
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