B2B Components - Order confirmation
It should be possible to define whether a contact or the debtor should receive mails just as order confirmations (for example).
Currently, by default, only the debtor is receiving such mails.
Julian Richter
shared this idea
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Hanno Schlusemann
commented
DE
Besonders für Kunden, mit vielen Mitarbeitern, ist es für uns unerlässlich, dass die Mitarbeiter, die die Bestellung ausführen, die Bestellbestätigung erhalten.
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EN
Especially for customers with many employees, it is essential for us that the employees who carry out the order receive the order confirmation.(Edited by admin) -
Christian Rieger
commented
We fully support this wish. From our point of view, it does not make sense for the employee who places the order not to receive any e-mails.
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Judith Kemp
commented
We use the b2b components mostly for the function "Mitarbeiter-Verwaltung" : we import debitors and customers ("mitarbeiter") from an EAP System. The debitors are not meant to login in the shop. The customers are the onces using the shop.
Only the customers are meant to login and use the shop, place orders etc. They are not meant to add new customers (all accounts, debitors and customers are handled in the ERP system, not created in the shop directly).
That's why the functionality is very important for the business process : since the customers are the ones using the shop (not the debitors), they should be the ones receiving the order confirmation email.
Currently only the debitor is receiving order confirmation email, which makes little sense to this business process.
I'll be happy to discuss more about this if needed, you can reach out to me on slack.