Dear Shopware team,

We support the customer uba-arbeitsschutz.de (KdNr. 324128). After the customer migrated to Shopware 6 Evolve and is already online, we regularly exchange suggestions regarding the functionality of Shopware 6.

We have a few suggestions for improvement regarding the handling of sending and receiving emails.

1st example:
When a customer pays for their order in the shop via PayPal, they receive an email stating that the payment currently has the status 'unconfirmed'. As the customer is already checked during the payment process with PayPal to see whether the payment was successful, sending this information by email from Shopware 6 is unnecessary. Both the shop customer and the shop owner receive this information again by email from PayPal.

2nd example:
It is currently not possible in Shopware 6 to control each individual email template in such a way that the shop owner can set the email template to active in the backend that they would like to receive as a duplicate by email. As already described in example 1, all emails that shop customers receive are also sent to the shop owner, which leads to a massive spam load, unless the shop owner leaves the recipient address field blank under Settings/System/Mailer. However, this means that the shop owner receives no emails at all.

Our suggestion would be to have a checkbox field with the name "Duplicate to email recipient" in every email template. The shop owner can click on this field and thus decide for themselves whether the document is so important to them that they would like to receive a duplicate of it.

best regards Ilona Herr - HEKL Software GmbH