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'Option for B2B Components to send the e-mail to the employee' has been merged into this idea

Shopware 6 - Product Feedback & Ideas: B2B

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B2B Components - Order confirmation

It should be possible to define whether a contact or the debtor should receive mails just as order confirmations (for example).

Currently, by default, only the debtor is receiving such mails.

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Julian Richter shared this idea  ·   ·  Report…  ·  Admin →
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  • Florian Lampe commented  ·   ·  Report

    At the moment, e-mails from B2B Components are always sent to the e-mail address of the customer account. It would be nice if it were possible for the customer to set that emails are also sent to the employee's email address.

  • Hanno Schlusemann commented  ·   ·  Report

    DE
    Besonders für Kunden, mit vielen Mitarbeitern, ist es für uns unerlässlich, dass die Mitarbeiter, die die Bestellung ausführen, die Bestellbestätigung erhalten.
    –
    EN
    Especially for customers with many employees, it is essential for us that the employees who carry out the order receive the order confirmation.

    (Edited by admin)
  • Christian Rieger commented  ·   ·  Report

    We fully support this wish. From our point of view, it does not make sense for the employee who places the order not to receive any e-mails.

  • Judith Kemp commented  ·   ·  Report

    We use the b2b components mostly for the function "Mitarbeiter-Verwaltung" : we import debitors and customers ("mitarbeiter") from an EAP System. The debitors are not meant to login in the shop. The customers are the onces using the shop.

    Only the customers are meant to login and use the shop, place orders etc. They are not meant to add new customers (all accounts, debitors and customers are handled in the ERP system, not created in the shop directly).

    That's why the functionality is very important for the business process : since the customers are the ones using the shop (not the debitors), they should be the ones receiving the order confirmation email.

    Currently only the debitor is receiving order confirmation email, which makes little sense to this business process.

    I'll be happy to discuss more about this if needed, you can reach out to me on slack.

  • Matthias Somberg commented  ·   ·  Report

    It should be possible to select if a debtor has to receive the order confirmation from a contact order.

    At the moment only the contact receives the confirmation mail and the debtor is only informed when an order should be cleared.

    Some merchants would inform the debtor parallel to the contact of an existing order.

    Is it possible to activate a parallel mail via option in the debtor?