Show detailed error message why a voucher could not be redeemed.
Regardless of whether a promotion is no longer valid (end date reached) or the maximum number of redemptions has already been reached, the error message in the offCanvas is always the same and therefore confusing for the customer.
Currently, the content from snippet ‘checkout.promotion-not-found’ is displayed per se.
It would be desirable if the exact reason why the voucher code cannot be used was given in relation to the above examples, i.e.
- ‘Promotion is no longer valid / expired’
- ‘Maximum number of redemptions already reached....’
Niko Gäßler
shared this idea
Not enough interest
We’re closing this idea because it has not received significant interest or activity over the past 12 months. This helps us keep the idea portal focused on the topics that are most relevant to our community.
Thank you for taking the time to submit and support it. We’ll continue to monitor customer needs and may reconsider the topic if interest grows in the future.