B2B Components: Include divergent mail addresses in search results
Shop owners sometimes report having difficulties finding B2B root accounts when provided with little more than a mail address of an employee in case it is not conforming to the companies' mail structure.
For example:
Our B2B root account is company@example.com.
Our employee's mail address is employee@shopware.com.
Since the mail addresses don't match, when searching for employee@shopware.com, we will find no results for customers. This is sometimes the case where entire departments have separate mail addresses like a purchase department.
So the request is to have an option to index employee mail addresses and associate them with the B2B account for search results.
AdminDennis Grüter
(Technical Support Specialist, shopware AG)
shared this idea
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Michael Lenk
commented
Our client has similar requirements. Assigning employees to additional contexts is not necessary in this case. However, enabling the ability to search for employees is important to ensure a high level of service.
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Katharina Klaus
commented
It would be easier for us to look up the employees' addresses.