Expose PayPal Ratepay Payment Instructions in Email Template Context
Description:
Currently, when using PayPal Ratepay (Invoice / Installment payments) in Shopware 6, the required payment instructions (e.g. IBAN, BIC, account holder, and reference number) are displayed to the customer during checkout after order confirmation.
However, these payment details are not available in the default email template context. As a result, merchants cannot include the necessary bank transfer information in order confirmation emails without implementing custom plugins or event subscribers.
This leads to a gap in the customer communication flow, since payment instructions are critical for completing the transaction and customers may not revisit the checkout success page.
Expected Behavior:
The payment instructions provided by PayPal Ratepay should be accessible in the email template context.
This would allow merchants to include the payment details directly in email templates using Twig, without additional customization.
Benefits:
- Improves customer experience by ensuring payment instructions are always accessible
- Reduces support requests related to missing payment details
- Eliminates the need for custom plugin development for a common use case
- Aligns checkout communication with email communication
Lina Adler
shared this idea