If a shipping service provider creates damage to the package or the package is lost, only the net amount without VAT must be shown on the claim invoice. This is currently not possible.
Florian Averkamp commented
the problem is that if a shipping service provider loses or damages a package from the store operator, the store operator is liable for the damage incurred.
In order for the store operator to get his money back, a so-called claim invoice must be created. However, according to the store operator, this invoice must not contain the 19% VAT after the total amount. The VAT may only be charged for services rendered. Since the service was not provided, therefore, the VAT may not be charged.
In Shopware 5, this was apparently possible. In Shopware 6, this possibility does not currently exist. There is also no corresponding extension in the store so far. There is only the possibility to create a normal cancellation invoice with VAT.
It is about the following ticket: #SWAG-246940 Steuerdarstellung für eine bestimmte Kundengruppe
AdminStefan Dillage (Admin, shopware AG) commented
thank you for the Feedback. Can you please explain the Use Case in more Detail and why only the net amount should be shown?