Promotion codes - Automatic release
Promotion codes should be reactivated automatically (when an order is cancelled).
Example: An order (with promotion) was set to cancelled after a certain time. Unfortunately, the code still has the status "used". After such or a similar cancellation, the code should automatically be released again.
Rachel Booth
shared this idea
Not enough interest
We’re closing this idea because it has not received significant interest or activity over the past 12 months. This helps us keep the idea portal focused on the topics that are most relevant to our community.
Thank you for taking the time to submit and support it. We’ll continue to monitor customer needs and may reconsider the topic if interest grows in the future.
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Christoph Von Heydebrand
commented
When you create individual codes for your customers (e.g. birthday discounts, etc.) and the code is used, but something goes wrong with the order (e.g. payment gets aborted) the promo code is marked anyway as redeemed and cannot be used again by the customer, even though the initial purchase was not successful.
This results in angry customers, who understandably contact customer support, which then forces customer support to apply manual effort to either create a new promo code for the customer or manually making the already used code redeemable again.