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Shopware 6 - Product Feedback & Ideas: Orders & Customers

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UX-Improvement for Admin Orders

Most of the people first click on the search positions bar if they want to add a position, because the add position button is next to it and it looks like you can search a product there and add this product as position with the button next to it. It's on the quick-order modal (ux1.png) such as on the normal new order window (ux2.png).

I would suggest to use the searchbar for adding products and the search position bar should only appear if there already is a position inside the order (or maybe 3 or more positions are there).

At all, I think you need the add position bar way more often than the searchposition bar.

45 votes

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Michael aus dem Moore shared this idea  ·   ·  Report…  ·  Admin →
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  • Rainer Weber commented  ·   ·  Report

    DE
    Total wichtig, dass man hier standardmäßig mehr anzeigen lassen kann – auch bei den Artikeln. Der aktuelle Zustand ist furchtbar. Kunden sagen alle: „Das ging ja alles in Shopware 5!“ Viele empfinden das einfach als Verschlechterung. Auch, dass es keine Filter nach Custom Fields, Eigenschaften usw. gibt.
    –
    EN
    It's really important that you can display more here by default - even for the articles. The current situation is terrible. Customers all say: “That was all possible in Shopware 5!” Many simply see this as a deterioration. Also that there are no filters for custom fields, properties, etc.

    (Edited by admin)
  • Udo Lang commented  ·   ·  Report

    Ein Nachteil von Shopware 6 ist das unübersichtliche, weiltläufige Backend. Die Backend Bestellung ist komplett unbrauchbar. Mit Shopware 6 ist man eigentlich gezwungen, ein externes ERP oder WaWi zu installieren.

    Es gibt z.B. im Backend Bestellvorgang keine Spalte für die Artikelnummer, weshalb sich der Artikel Name wärend einer Bestellung nicht anpassen lässt, wie z.B. Standard in SW5. Kleine Änderungen im Bestellvorgang werden dadurch sehr aufwändig.

    Abgesehen davon, das man sich durch verschiedene Tabs arbeiten muss um einen Kunden anzulegen und die Bestellung einzugeben.

  • Markus Wagner commented  ·   ·  Report

    The design of the order overview in version 6.4.20.2 is more intuitive than the current one. The order handling is faster and simpler as with 6.5 and 6.6.

    If you would make usability tests, you could see that.

    All important information should be on one page, not behind tabs.

  • Julita Legutko commented  ·   ·  Report

    Adding a product when there are products/variants with similar names side by side is time consuming and difficult.

    Expected result:

    - a search engine that makes it easy to find a product - by product number, name

    - the product list, where the full name of the product is displayed

  • Dominik Isenegger commented  ·   ·  Report

    Was ich mir auch wünschen würde, wäre die Möglichkeit der Anzeige der Spalte "Kommentar" in der Bestellübersicht. Das würde vielen Usern, inkl. mir, enorm viel Zeit sparen, da nicht mehr für die Anzeige eines Kommentars jede einzelne Bestellung angeklickt werden müsste

    EN
    What I would also like to see is the option of displaying the "Comment" column in the order overview. This would save many users, including myself, a lot of time, as it would no longer be necessary to click on each individual order to display a comment

    (Edited by admin)
  • Tim Struijs commented  ·   ·  Report

    We have migrated from Magento 2 to Shopware 6 but admin orders in Shopware 6 are really a hassle and pain. That Search bar should work for adding products and not searching for products that are in the order. Nobody uses that. You would need more than 40 products in one order before the search like the way it is now would maybe be handy. But even then CTRL-F would work also.

    But this is not the only thing, the tabs are not logical either. In the general tab I think some addresses should be visible too.

    And you should be able to click through to the customer account also, this is also not possible at the moment.

    Furthermore there should be a block on adding and removing product items from the order then documents are made for this order.

  • Michael Haag commented  ·   ·  Report

    Ich bin bei jedem neue Release erstaunt, welche "Innovationen" sich Shopware ausdenkt!
    Bei einer Bestellung hat die Anschrift, die Emailadress und der Kundenname auf einen Blick sichtbar zu sein. Was soll diese unsinnige Aufteilung in verschiedenen Tabs? So etwas möchte ich via copy und paste bei Bedarf entnehmen können und keine Suchspiele veranstalten.

    Dafür bekommt Ihr einen Daumen nach unten.

  • Marco Sempell commented  ·   ·  Report

    We need a better overview, not in tabs. Alle important informations have to be on first page. Like in my example.

  • Marco Sempell commented  ·   ·  Report

    Shopware requires an improved order overview interface, akin to what was available before the update to version 6.5. The current view has significantly deteriorated, making it no longer quickly accessible. The division into various tabs has made the order overview extremely cluttered and difficult to navigate. The usability of the order overview should be a priority.

  • Manfred Bolz commented  ·   ·  Report

    the area written in "No Positions yet" could have a link with a bigger "+" Symbol to add positions (besides changing the add / search bar

  • Raymond commented  ·   ·  Report

    There should be a link in the order detail to directly open the customer of the order.

  • Raymond commented  ·   ·  Report

    Currently the sorting it: the oldest is first. It should the the latest (newest) order first.

  • Michael Seidel commented  ·   ·  Report

    Die alte Bestellübersicht aus 6.4 war deutlich besser, ab 6.5 ist die Bestellübersicht "unbrauchbar".

    Hier sollte unbedingt eine Überarbeitung erfolgen.

  • Markus Dummermuth commented  ·   ·  Report

    Auch die farbliche Darstellung in der Bestellübersicht und Detailübersicht mit dem blauen, grünen, grauen Punkt ist viel schlechter als es vorher war mit den grösseren farblichen Flächen.

    Die Liefer- und Rechnungsadresse muss einfach markiert und kopiert werden können (Copy Button?). Mit 6.4. war dies noch einfach möglich.

    Mit 6.5 fehlt die Übersicht und es ist alles auf verschiedenen Tabs verteilt. Meine Produktivität leidet stark darunter.

    Lasst doch den Kunden wählen ob er das neue oder alte Design haben möchte.

    EN
    Also the color display in the order overview and detail overview with the blue, green, grey dot is much worse than it was before with the larger colored areas.

    It must be possible to simply select and copy the delivery and billing address (copy button?). This was still possible with 6.4.

    With 6.5 there is no overview and everything is spread over different tabs. My productivity suffers greatly as a result.

    Let the customer choose whether they want the new or old design.

    (Edited by admin)
  • Christian Becker commented  ·   ·  Report

    Ich finde die neue Bestellübersicht (Bestelldetails) furchtbar. Die alte Ansicht, alles auf einer Seite, war bessser, als die neue Seite mit mehren Tabs.