168 results found
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Payment method change after order receipt with new payment method
Currently, when changing the payment method of an existing order (/account/order/edit-payment), the rule engine is not re-executed.
Instead, Shopware continues to use the payment methods that were available at the time the original order was placed.
This results in the following scenarios not being handled correctly:
- Payment methods become valid for the customer retroactively (e.g., based on tags, customer groups, or rules) → but do not appear in the selection.
- Rules change retroactively (e.g., "Always valid" is added) → no update occurs.
- Changes to customer data, addresses, or order items are not reflected.This means that customers…
4 votes -
Add Sha512 as legacyEncoder
Currently, only Sha256 and Md5 are supported as legacyEncoders for customer passwords. Please extend this to Sha512.
5 votes -
Invert the filter criteria
Sometimes a filter result is needed, that does not show the result where the criteria fits but where it doesn't fit. As examples:
All customers outside my country that don't pay with XXX
All customers that don't belong to the customer goup xxxOne way for a solution could be to add a check box that leads to an invertion of the selected filter criteria.
3 votes -
Adjustment of address format for countries as a bulk adjustment
Adjusting the address format for countries as a bulk adjustment would be an improvement, as this currently has to be done individually for each country and cannot be controlled centrally for all countries if, for example, you simply want to add the salutation.
3 votes -
Expanding columns under products, customers or orders
We've received requests from several departments asking if we could add additional columns for products, customers, or orders.
For example, the customer's last login date.
The reason for this is that customers often create multiple accounts (guest accounts).
This field would make it easier for our customer service to identify which account the customer is referring to, since 99% of the time it's the account that last logged in.
'Sales' would also be a really helpful column for us for products.
The standard fields should simply be available as optional items to simplify daily work.
4 votes -
Use the document language to determine the email template language when sending documents
Currently, when documents are manually transferred via the order via send document, the email template language is determined by the admin user’s backend language, not by the language in which the customer placed the order.
This leads to additional steps every time a document needs to be sent manually:
The admin must first check the order language, switch the backend language accordingly, and only then send the document so that the email is generated in the correct language.The expected behavior is that the document’s language (or order language) should define which email template is used for sending, ensuring consistent…
2 votes -
E-invoice for cancellation invoice, too
Currrently only the invoice itself is abvailable for creating as a Zugferd format. The cancellation invoice should added as soon as possible, because this may lead to irriatations at accounting.
11 votes -
Enable configuration of ratings
The product reviews section needs to be further expanded. It's so rudimentary that almost nothing can be configured.
Possible optimizations:
- You can't set whether a comment (text) is mandatory (i.e., required) or optional. It's currently mandatory.
The minimum number of characters that can be written as a comment can't be set either. This is currently 40 characters.
You can set whether only customers who have purchased the product can leave a review, or whether all customers who haven't purchased it can leave a review.
What would be ideal for us: an optional comment, with only 10 characters for the comment…
4 votes -
Splitting orders / Partial deliveries
When creating a delivery note, all items from an order are included in the document by default, provided they are assigned to a delivery.
Shopware does not differentiate between physical and digital products, and there is no option to select only specific items (e.g., physical or currently available) for inclusion in the delivery note.
This leads to several problems in practice:
Digital products appear on delivery notes even though they do not require physical delivery.
Partial deliveries can only be handled manually via separate deliveries, which is very time-consuming for larger orders with many items.
Currently, it is not possible…
2 votes -
Enable "add Product" function directly from the Cart or Checkout
In the current state, once a customer reaches the shopping basket or checkout, adding more products typically requires leaving the page, searching for the desired item elsewhere in the shop, and then returning to complete the order. This is critical for the conversion rate.
For customers (B2C and B2B) this extra navigation step disrupts the workflow and increases the time needed to complete a purchase.To solve this, we propose introducing a product search field and add-to-basket function directly within the shopping basket and checkout view.
2 votes -
returns management: Add additional items
Currently, no additional new items can be added to a return. It would be great if this option were available, for example, to add return costs that cannot be processed via the shipping costs.
3 votes -
Add additional items in returns management
Currently, no additional new items can be added to a return. It would be great if this option were available, for example, to add return costs that cannot be processed via the shipping costs.
3 votes -
Advanced search for additional information in the order overview
In connection with the order overview, there is a customer need to be able to search for external order references (e.g., Amazon/eBay order numbers or member names).
This data is currently only stored in the "additional information" of the order during import and is therefore not found in the standard administration search function.Requirement/Use Case:
Customers want to be able to search the order overview for these external references to more easily find orders for accounting or support.
Typically, this involves fields such as:
Amazon order number
eBay order number
eBay username
Current status:
The standard search in the order…
2 votes -
VAT ID of guest accounts can't be changed via the shipping address.
If a commercial customer has an item delivered to another company in Austria and the invoice is sent to Germany, then the corresponding VAT ID should be taken from the delivery address - and not from the billing address.
The delivery address is the basis for which tax rate is used for the order.The VAT ID. field is not available under “Change delivery address”.
Registered customers change the VAT ID in the profile settings and cannot change it at all via the billing address, as guest customers do it.
The behavior should be the same for both account types…
7 votes -
Separate customer e-mail address for sending invoices (billing address)
Deutsch:
Die Erfahrung zeigt, dass die meisten Geschäftskunden eine eigene E-Mail-Adresse für den Rechnungsempfang haben, um ihre Buchhaltung zu organisieren und Rechnungen zentral zu sammeln. Aus diesem Grund sollte Shopware 6 es den Kunden ermöglichen, nicht nur eine separate Rechnungsadresse, sondern auch eine separate E-Mail-Adresse für den Rechnungsempfang anzugeben. Diese sollte dann auch zum Export (via API etc.) in das ev. angebundene ERP zur Verfügung stehen.Englisch:
Experience shows that most business customers have a separate email address for receiving invoices in order to organise their accounting and collect invoices centrally. For this reason, Shopware 6 should allow customers to…5 votes -
Admin order creation: Allow guests
Currently, it is not possible to create an order via our Admin unless the customer is registered. This presents an annoyance because it is still somewhat customary in some industries to place orders by calling a customer support hotline or something along those lines.
As it is now, when calling a merchant running a Shopware 6 shop, we first have to enter the customer menu, register a new customer (and ask our customer all their data) and THEN do the same thing after switching menus to orders again.
It would be a neat QoL feature to be able to do…
1 vote -
Add separate configuration options to distinguish between “allow payment method change after checkout” and “allow retry of an aborted paymen
To better support payment workflows, especially with PayPal, it would be highly beneficial to separate two currently combined behaviors:
At the moment, the option “Allow payment method change after checkout” also controls whether customers can retry a previously aborted payment (e.g., PayPal popup was closed by mistake).
However, enabling this option on PayPal unintentionally allows customers to change from any other payment method (e.g., Prepayment/Bank Transfer) to PayPal after the order is placed. This causes serious issues in ERP/WMS integrations where such changes are not allowed.Proposed improvement:
Introduce two independent configuration options per payment method:“Allow switching to this…
1 vote -
Returns-Management: Dealing with multiple returns / partial cancellation per order
I can currently only create one return per order via the returns management. However, this means that if I have two partial returns per order (for which I create two separate partial cancellations), both returns are visible on the second partial cancellation. However, only the specified returned item should be visible for each partial cancellation.
3 votes -
Display order details clearly on one page instead of using tabs (similar to Shopware 6.4)
The details of an order should be clearly displayed on one page. Unfortunately, the details are currently spread across several tabs.
Clicking around, loading the various tabs and changing details takes longer than if everything could be done on one page.
Shopware 6.4 is clearer than Shopware 6.7.
Please change this.
1 vote -
Zahlungsart ändern
Die Zahlungsart sollte man nach dem Kauf ändern können. Es passiert oft, dass eine Zahlung fehlschlägt (über Amazon Pay oder PayPal) oder die Zahlung abgebrochen wird und der Kunde trotzdem die Ware möchte.
Momentan kann man leider nicht die Zahlungsart auf "Kauf auf Rechnung" ändern. Auf den Rechnungen steht dann die falsche Zahlungsart drauf.
Außerdem sollte man die vorausgewählte Zahlungsart der Kunden wieder ändern können. Mit 6.7.x ist diese Funktion entfernt worden.
ENG: The payment method should be changeable after a purchase.
It often happens that a payment fails (for example via Amazon Pay or PayPal) or is cancelled, but…1 vote
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