334 results found

1. dynamic product group: preview should include the SKU / dynamische Produktgruppe mit Produktnummer in Vorschau

   EN:
   The dynamic product groups > preview > should include SKU

   DE:
   Die dynamische Produktgruppe > Vorschau > sollte die SKU / Produktnummer beinhalten

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   0 comments  ·  Products, Prices & Properties  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminMoritz Naczenski (Admin, shopware AG) responded

   Gathering Feedback

   
   

   We’re gathering feedback on this idea to better understand the need, use cases, and potential impact. At this stage, no implementation decision has been made.

   
   

   Please continue to vote and share details about how this would help you. Your feedback will support our evaluation and help us decide whether to move the idea forward.

2. Easier customization of email templates

   Customizing email templates is usually quite complex and hardly feasible for the average customer. For example, adding the manufacturer's name for each item in the order confirmation.

   The entire process of customizing email templates should be significantly simplified and made much more intuitive. We also receive a large number of support requests regarding this.

   5 votes

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   0 comments  ·  Content management  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminMoritz Naczenski (Admin, shopware AG) responded

3. Support href/Links in Custom Notification Text Snippets

   Currently, the Shopware 6 Custom Notification plugin does not support adding clickable links using <a href="...">...</a> within text snippets.

   It would be useful if text snippets used by Custom Notifications supported links. This would allow notifications not only to display information but also to direct users to relevant pages or actions.

   Example:
   For more information, click <a href="/example">here</a>.

   This would make Custom Notifications more flexible and useful, for example when linking to specific pages, actions, documentation, or additional information.

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   Gathering Feedback  ·  0 comments  ·  Other  ·  Edit…  ·  Delete…  ·  Admin →
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4. Quantity-based surcharges in Custom Products

   Current Situation / Problem:
   Custom Products allow merchants to offer additional services or configurations (e.g. sawing, drilling, processing) with fixed surcharges per selected option.
   These surcharges are currently static and independent of the ordered quantity of the main product.

   While tiered pricing can be configured on the product level, it cannot be applied to Custom Product options or their surcharges.

   Concrete Use Case
   A merchant sells steel beams (e.g. HEB / HEA) and offers optional processing services via Custom Products.

   Example: Option “Sawing”

   • Sub-options: Fixed cut, Center cut, Mitre cut
   • Current behavior: fixed surcharge, e.g. €15 per cut

   Desired behavior:
   The price per cut should change depending on the ordered quantity of the main product, for example:

   • 1–3 items → €15 per cut
   • 4–10 items → €10 per cut
   • 11+ items → €7 per cut

   The price tier is not based on the number of selected options, but on the product quantity in the cart.

   Why Existing Features Are Not Sufficient:
   - Advanced pricing on the product level applies globally to the product quantity, but does not affect Custom Product surcharges
   - Rule-based surcharges can be enabled or disabled, but do not support tiered pricing
   - Product variants are not a viable alternative because:
   - They would result in a very large number of variants
   - Custom Products are intentionally used for flexible, customer-specific configurations

   Business Value / Benefits:
   Relevant use case for:
   - Metal processing
   - Cutting and machining services
   - Printing, engraving, personalization

   Key benefits:
   - Realistic representation of volume-based discounts for services
   - Reduction of manual pricing agreements and individual offers
   - Increased competitiveness for B2B shops

   Avoidance of workarounds or external pricing logic

   Current Situation / Problem:
   Custom Products allow merchants to offer additional services or configurations (e.g. sawing, drilling, processing) with fixed surcharges per selected option.
   These surcharges are currently static and independent of the ordered quantity of the main product.

   While tiered pricing can be configured on the product level, it cannot be applied to Custom Product options or their surcharges.

   Concrete Use Case
   A merchant sells steel beams (e.g. HEB / HEA) and offers optional processing services via Custom Products.

   Example: Option “Sawing”

   • Sub-options: Fixed cut, Center cut, Mitre cut
   • Current behavior: fixed surcharge, e.g. €15 per cut

   Desired behavior:… more

   5 votes

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   3 comments  ·  Products, Prices & Properties  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminMoritz Naczenski (Admin, shopware AG) responded

5. Allow customers to manage subscriptions in STATE_PAYMENT_FAILED

   Currently, subscriptions with the state STATEPAYMENTFAILED can no longer be managed by the customer through the storefront customer account.

   While the subscription itself remains active and its next execution date continues to be calculated, the available subscription actions are no longer displayed. As a result, customers cannot react to a failed payment themselves, for example by pausing or cancelling the subscription.

   The subscription can still be managed through the Administration, which means customers need to contact the merchant's support team to make these changes.

   Current behavior:
   When a subscription enters STATEPAYMENTFAILED, the customer cannot use the subscription management actions in the customer account.

   In particular, the customer cannot:

   • pause the subscription,
   • cancel the subscription,
   • otherwise manage the subscription from the storefront,
   • retry or resolve the failed payment through the subscription interface.

   Management through the Administration remains possible.

   Expected / desired behavior:
   Customers should retain appropriate self-service options when a subscription is in STATEPAYMENTFAILED.

   At minimum, customers should be able to cancel the subscription themselves. Ideally, the available actions could also include:

   • pausing the subscription,
   • retrying or resolving the failed payment,
   • changing the payment method where technically supported.

   Additional request:
   Consider providing a secure mechanism that allows customers to react directly from a payment-failed/reminder email, especially to cancel the subscription, without first having to navigate manually to the customer account. If authentication is required, this could potentially be implemented through an appropriately secured customer/account flow.

   Motivation / business value:
   A failed payment is precisely a situation in which customers may need to take action on their subscription. Preventing storefront management in this state creates an unnecessary dependency on merchant support.

   Providing self-service capabilities would:

   • reduce merchant support requests,
   • allow customers to react immediately to failed payments,
   • improve the subscription customer experience,
   • avoid situations where an active subscription can only be cancelled by contacting the merchant.

   Acceptance criteria proposal:

   1. A subscription in STATEPAYMENTFAILED can be cancelled by the customer in the storefront.
   2. The cancellation action is available without requiring intervention through the Administration.
   3. The system clearly communicates the failed payment state to the customer.
   4. Where supported by the payment integration, the customer is offered a way to resolve/retry the failed payment.
   5. The feasibility of pause and payment-method-change actions for STATEPAYMENTFAILED is evaluated independently from cancellation.
   6. A secure direct-action flow from transactional emails is evaluated for cancellation and/or payment recovery.

   Currently, subscriptions with the state STATEPAYMENTFAILED can no longer be managed by the customer through the storefront customer account.

   While the subscription itself remains active and its next execution date continues to be calculated, the available subscription actions are no longer displayed. As a result, customers cannot react to a failed payment themselves, for example by pausing or cancelling the subscription.

   The subscription can still be managed through the Administration, which means customers need to contact the merchant's support team to make these changes.

   Current behavior:
   When a subscription enters STATEPAYMENTFAILED, the customer cannot use the… more

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   Gathering Feedback  ·  0 comments  ·  Checkout  ·  Edit…  ·  Delete…  ·  Admin →
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6. Central Management and Exclusion of Image Keywords in Shopware

   Problem:

   The Shopware Image Keyword Assistant generated irrelevant and misleading keywords for a product image. In this specific case, keywords such as “Kanalisation,” “Kanalschacht,” and “Loch” were detected or generated — likely based on a small detail within the image — and do not accurately represent the product. These terms are inappropriate and not acceptable from a merchant’s perspective.

   Example of generated keywords:

   “Loch, Abtropfen lassen, Kanalisation, Kanalschacht, Loch, Abtropfen lassen, Kanalisation, Kanalschacht, Bodenmatte, Gepäckmatte, Autoabdeckung, Kofferraummatte, Rutschfeste Matte, matte de, tappetino auto, sotto-pavimento?, antiscivolo, tappeto auto”

   The terms “Kanalisation,” “Kanalschacht,” and “Loch” are clearly not relevant and do not meet expected quality standards.

   Current Limitation:

   At present, Shopware does not provide a way for merchants to centrally exclude or remove unwanted keywords. The only option is to manually edit keywords per media item in the media library. This becomes highly inefficient when the issue affects multiple assets (e.g., 50 images all containing the same incorrect keyword like “Kanalisation”).

   Proposed Solution:

   Introduce a centralized/global keyword management feature that allows merchants to:

   • Define a list of excluded keywords (blacklist)
   • Automatically prevent these keywords from being generated in the future
   • Remove these keywords across all existing media assets in bulk
   • Optionally trigger an update of affected metadata (e.g., alt texts) when keywords are removed

   This would significantly improve efficiency, ensure higher data quality, and give merchants better control over automatically generated content.

   Problem:

   The Shopware Image Keyword Assistant generated irrelevant and misleading keywords for a product image. In this specific case, keywords such as “Kanalisation,” “Kanalschacht,” and “Loch” were detected or generated — likely based on a small detail within the image — and do not accurately represent the product. These terms are inappropriate and not acceptable from a merchant’s perspective.

   Example of generated keywords:

   “Loch, Abtropfen lassen, Kanalisation, Kanalschacht, Loch, Abtropfen lassen, Kanalisation, Kanalschacht, Bodenmatte, Gepäckmatte, Autoabdeckung, Kofferraummatte, Rutschfeste Matte, matte de, tappetino auto, sotto-pavimento?, antiscivolo, tappeto auto”

   The terms “Kanalisation,” “Kanalschacht,” and “Loch” are clearly not relevant and do not… more

   3 votes

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   0 comments  ·  AI  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminMoritz Naczenski (Admin, shopware AG) responded

7. UX improvement: Switch directly from the backend product to the frontend view.

   When you do changes in backoffice of a product there should be a button from wich you can directly open a new tab with the product in frontend. So you can easily and fast check your changes

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   1 comment  ·  User Experience  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminMoritz Naczenski (Admin, shopware AG) responded

8. B2B Components: Assign existing account to company account

   Shop owners occasionally report that the unusual process of registering as a B2B employee leads to them signing up normally through the frontend which creates a bit of a mess.

   It would be helpful if we provided the functionality to assign normal customers as employees to a B2B enabled company account as this would save effort for everyone involved.

   Taking this idea further and to avoid unnecessary manual action for shop owners, we could implement this feature for the B2B account itself so THEY can invite existing (already registered) accounts to their company and integrate them into the B2B structure. Of course, for privacy reasons, they should not see if the mail already exists when inviting.

   Shop owners occasionally report that the unusual process of registering as a B2B employee leads to them signing up normally through the frontend which creates a bit of a mess.

   It would be helpful if we provided the functionality to assign normal customers as employees to a B2B enabled company account as this would save effort for everyone involved.

   Taking this idea further and to avoid unnecessary manual action for shop owners, we could implement this feature for the B2B account itself so THEY can invite existing (already registered) accounts to their company and integrate them into the B2B structure.… more

   8 votes

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   1 comment  ·  B2B  ·  Delete…  ·  Admin →
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   Gathering Feedback  ·  AdminMoritz Naczenski (Admin, shopware AG) responded

9. Shopware Publishe - show that Drafts exist in Detailpage

   when opening a cms page, I want see, that there are drafts. additionally I want be able to access them easily like I can do in listing.

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   Gathering Feedback  ·  0 comments  ·  User Experience  ·  Delete…  ·  Admin →
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10. Automatic Country Restrictions Based on Manufacturer

    Many merchants need to restrict the sale of specific brands or manufacturers in certain countries due to contractual, legal, or distribution agreements.

    Currently, country restrictions must be assigned manually on a product-by-product basis. This becomes error-prone and difficult to maintain, especially for large product catalogs and when new products are added regularly.

    A valuable enhancement would be the ability to define country restrictions at the manufacturer level and automatically apply them to all associated products.

    Key benefits include:

    • Automatically inheriting country restrictions for newly created products of a manufacturer
    • Reducing manual maintenance and the risk of human error
    • Ensuring compliance with brand-specific distribution agreements
    • Improving scalability for merchants managing large product catalogs

    This would provide a more efficient and reliable way to manage international sales restrictions while significantly reducing administrative effort.

    Many merchants need to restrict the sale of specific brands or manufacturers in certain countries due to contractual, legal, or distribution agreements.

    Currently, country restrictions must be assigned manually on a product-by-product basis. This becomes error-prone and difficult to maintain, especially for large product catalogs and when new products are added regularly.

    A valuable enhancement would be the ability to define country restrictions at the manufacturer level and automatically apply them to all associated products.

    Key benefits include:

    • Automatically inheriting country restrictions for newly created products of a manufacturer
    • Reducing manual maintenance and the risk of human error
    • Ensuring compliance… more
    2 votes

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    0 comments  ·  Orders & Customers  ·  Delete…  ·  Admin →
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    Gathering Feedback  ·  AdminMoritz Naczenski (Admin, shopware AG) responded

    Gathering Feedback

    
    

    We’re gathering feedback on this idea to better understand the need, use cases, and potential impact. At this stage, no implementation decision has been made.

    
    

    Please continue to vote and share details about how this would help you. Your feedback will support our evaluation and help us decide whether to move the idea forward.

11. Packaging Unit Recommendation for B2B Products

    Many B2B merchants sell products that are physically supplied in packaging units (e.g., 20 pieces per carton) while still allowing customers to order any quantity on a per-piece basis.

    Currently, Shopware provides features such as tier pricing, minimum order quantities, and quantity steps. However, there is no native way to define a packaging unit for a product and use it as a recommendation rather than a restriction.

    A valuable addition would be the ability to:

    • Define a packaging unit size per product (e.g., 20 pieces)
    • Display a recommendation in the buy box suggesting the next full packaging multiple based on the selected quantity
    • Optionally provide convenience actions such as “+1 packaging unit”
    • Encourage ordering full packaging units without enforcing quantity restrictions

    The underlying product and inventory logic should remain unchanged:

    • No product variants are required
    • No separate products for packaging units are required
    • Inventory should continue to be managed on the regular product level
    • The cart should continue to process only the actual ordered piece quantity

    This would help B2B merchants optimize logistics and packaging efficiency while maintaining maximum flexibility for customers.

    Many B2B merchants sell products that are physically supplied in packaging units (e.g., 20 pieces per carton) while still allowing customers to order any quantity on a per-piece basis.

    Currently, Shopware provides features such as tier pricing, minimum order quantities, and quantity steps. However, there is no native way to define a packaging unit for a product and use it as a recommendation rather than a restriction.

    A valuable addition would be the ability to:

    • Define a packaging unit size per product (e.g., 20 pieces)
    • Display a recommendation in the buy box suggesting the next full packaging multiple based on… more
    2 votes

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    0 comments  ·  B2B  ·  Delete…  ·  Admin →
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    Gathering Feedback  ·  AdminMoritz Naczenski (Admin, shopware AG) responded

    Gathering Feedback

    
    

    We’re gathering feedback on this idea to better understand the need, use cases, and potential impact. At this stage, no implementation decision has been made.

    
    

    Please continue to vote and share details about how this would help you. Your feedback will support our evaluation and help us decide whether to move the idea forward.

12. Make the display of search suggestions configurable in the backend

    When searching for customers in the backend, the first name and surname are displayed first, which is not ideal for B2B customers. In this case, it would be better to display the company name.

    We would therefore like an option that allows us to choose which piece of information is displayed first in the search suggestion. The screenshot illustrates the relevant section in the backend.

    •  

    3 votes

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    0 comments  ·  Search  ·  Delete…  ·  Admin →
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    Gathering Feedback  ·  AdminMoritz Naczenski (Admin, shopware AG) responded

    Gathering Feedback

    
    

    We’re gathering feedback on this idea to better understand the need, use cases, and potential impact. At this stage, no implementation decision has been made.

    
    

    Please continue to vote and share details about how this would help you. Your feedback will support our evaluation and help us decide whether to move the idea forward.

13. Images for properties in product specifications

    Currently, product specifications in Shopware 6 display property values as text only (e.g. “Material: Cotton”). It would be beneficial to support images for property values, either as an alternative to or in addition to text.

    This would enable more visual and intuitive product information, for example by displaying care instruction icons for clothing or hazard symbols for chemical products.

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    Gathering Feedback  ·  0 comments  ·  Products, Prices & Properties  ·  Edit…  ·  Delete…  ·  Admin →
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14. Shopware Analytics

    Following the launch of the first iteration of Shopware Analytics, we are continuing to develop the next iterations, which will further enhance functionalities. Additionally, we will steadily introduce a series of new dashboards featuring more metric visualizations. These updates will be rolled out independently of Shopware minor releases, leveraging the flexibility of our App-based service.

    We invite you to explore the new features of Shopware Analytics and share your feedback. Your insights and feedback will be considered during development to ensure continuous improvement.

    Here you can find the original feedback, which was the base of the first iteration: https://feedback.shopware.com/forums/942607/suggestions/45651289

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    238 comments  ·  Analytics & Dashboards  ·  Delete…  ·  Admin →
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    On Roadmap  ·  AdminTim Jurchen (Product Manager Shopware Core, shopware AG) responded

    We already started the further development and already added new statistics:

    Added a new KPI “Promotion codes”

    Added a new KPI “Sales by manufacturer”

    Added a new KPI Sales by country

    Added a new KPI Best selling products

    UI enhancements and technical improvements

15. add workflow log

    I manually implemented a small script in Shopware that automatically documents every page I visit which contains a Shopware ID. This allows me to quickly revisit orders, customers, or other Shopware pages I have previously accessed for up to 30 days.

    While this may not initially seem like a particularly significant feature, I have found it extremely useful in day-to-day work and have quickly become accustomed to having it available.

    A small improvement in itself, but one that has proven surprisingly valuable in practice.

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    Gathering Feedback  ·  0 comments  ·  Orders & Customers  ·  Delete…  ·  Admin →
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16. Shopware Analytics - allow selection of common (and custom?) separators

    Currently, we're using comma as a separator for Shopware Analytics exports. Turns out that this is not a one-size-fits-all solution because commas are not that unusual and can appear in product names as well.

    OnPrem, this is a relatively simple customisation I imagine, but Shopware Analytics is also used in cloud shops, where this approach is not possible.

    Hence, it would be nice if no individual customization is required at all and we offer some sort of setting or something in the Admin itself so shop owners can comfortably set their own separator which best fits their setup.

    2 votes

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    1 comment  ·  Analytics & Dashboards  ·  Delete…  ·  Admin →
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    Gathering Feedback  ·  AdminMoritz Naczenski (Admin, shopware AG) responded

    Gathering Feedback

    
    

    We’re gathering feedback on this idea to better understand the need, use cases, and potential impact. At this stage, no implementation decision has been made.

    
    

    Please continue to vote and share details about how this would help you. Your feedback will support our evaluation and help us decide whether to move the idea forward.

17. Different net prices for different tax rates

    Our tax department has reviewed the invoicing documents and reported that, in certain scenarios, they do not comply with tax regulations. This affects orders containing line items subject to different VAT rates. Tax regulations require the net amounts in the documents to be broken down by VAT rate; however, the Shopware documents only display the total net amount of all products. Which data we need you see in the attached screenshot and an example of how it is today

    Unsere Steuerabteilung hat die Rechnungsdokumente geprüft und zurückgemeldet, dass sie in bestimmten Konstellationen nicht den steuerrechtlichen Anforderungen entsprechen. Betroffen sind Bestellungen mit Positionen unterschiedlicher Mehrwertsteuersätze. Laut Steuervorschrift müssen die Nettobeträge in den Dokumenten nach Umsatzsteuersätzen aufgeschlüsselt werden. In den Shopware-Dokumenten wird jedoch ausschließlich der Gesamtnettobetrag ausgewiesen.

    Our tax department has reviewed the invoicing documents and reported that, in certain scenarios, they do not comply with tax regulations. This affects orders containing line items subject to different VAT rates. Tax regulations require the net amounts in the documents to be broken down by VAT rate; however, the Shopware documents only display the total net amount of all products. Which data we need you see in the attached screenshot and an example of how it is today

    Unsere Steuerabteilung hat die Rechnungsdokumente geprüft und zurückgemeldet, dass sie in bestimmten Konstellationen nicht den steuerrechtlichen Anforderungen entsprechen. Betroffen sind Bestellungen… more

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    Gathering Feedback  ·  0 comments  ·  Checkout  ·  Edit…  ·  Delete…  ·  Admin →
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18. CMS-Element: Configuration options when embedding YouTube videos

    When a YouTube video is embedded into an shopping experience using a CMS element, subtitles are automatically added, even though this feature is not active in the original video.

    Therefore, it would be helpful to have configuration options for this within the CMS element.

    3 votes

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    1 comment  ·  Content management  ·  Delete…  ·  Admin →
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    Gathering Feedback  ·  AdminMoritz Naczenski (Admin, shopware AG) responded

19. Copilot: Notify when prompt requires action

    Currently, when I enter a prompt into Copilot and I want to continue working somewhere in the admin, I do not get notified in any way when the prompt is either done or an action is required for Copilot to continue.

    Would be nice, if there would be some notification.

    1 vote

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    On Roadmap  ·  0 comments  ·  AI  ·  Delete…  ·  Admin →
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20. Custom Products: Add weight to option values and include it in shipping weight calculation

    In some cases the shipping weight may change substantially depending on product configuration using the Custom Products extension. However, merchants cannot define additional properties such as weight for custom products options at the moment. This makes it more difficult to calculate appropriate shipping costs.

    2 votes

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    0 comments  ·  Products, Prices & Properties  ·  Delete…  ·  Admin →
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    Gathering Feedback  ·  AdminMoritz Naczenski (Admin, shopware AG) responded

    Gathering Feedback

    
    

    We’re gathering feedback on this idea to better understand the need, use cases, and potential impact. At this stage, no implementation decision has been made.

    
    

    Please continue to vote and share details about how this would help you. Your feedback will support our evaluation and help us decide whether to move the idea forward.