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Search of support tickets also at content level
The search in the account under Merchant > Support> Support Tickets should also be done at content level.
Currently, the search only runs through the ticket titles using the filter.1 vote -
Show detailed error message why a voucher could not be redeemed.
Regardless of whether a promotion is no longer valid (end date reached) or the maximum number of redemptions has already been reached, the error message in the offCanvas is always the same and therefore confusing for the customer.
Currently, the content from snippet ‘checkout.promotion-not-found’ is displayed per se.
It would be desirable if the exact reason why the voucher code cannot be used was given in relation to the above examples, i.e.
- ‘Promotion is no longer valid / expired’
- ‘Maximum number of redemptions already reached....’
7 votes -
Show "Already Subscribed" on Product Page (prevent duplicate subscriptions)
Display a clear and unobtrusive notice on the product detail page when a logged-in customer already has an active subscription for this product (incl. variant match) to prevent accidental duplicate subscriptions/purchases and reduce support friction.
2 votes -
Keep admin menu open
Please stop auto collapsing the menu sidebar, when clicking on the page editor (Erlebniswelten). Its so annoying and completely unnecessary on large screens.
7 votes -
New operators for the Rule Builder when comparing address data
The Rule Builder conditions for address matching (e.g., delivery address: street) are missing the operators "Text contains" or "Text does not contain," which are frequently needed.
For example, this can prevent shipping to packing stations and enable many other scenarios.
2 votes -
Hide inactive sales channels in selection fields
If a sales channel gets set to "inactive" it should no longer be visible in selection fields (e.g. field "visibility" on product level)
1 vote -
Produktvergleich
EXPORT TOO SLOW!!!
The export from the product comparison is much too slow at >170k products. In SW5, it took me less than a minute for the PriceAndStock feed. Now it takes at least an hour. We need at least a half-hourly export.
Please fix this. Thank you.
2 votes -
Absolute discount should be possible per item
Currently it is not possible to give an absolute discount of e.g. 5€ on every item in the shopping cart but only a percentage discount or an absolute discount on the entire shopping cart.
It should be possible to give an absolute discount per item in the shopping cart.
4 votes -
Dynamic Access for Manufacturers
Dynamic Access is not yet available from manufacturers. It would be nice if there were an option to control the display of manufacturers in the front end via Dynamic Access.
2 votes -
EU Geo-Blocking Regulation
According to the EU Geo-Blocking Regulation (Regulation EU 2018/302), merchants must not discriminate against customers based on their residence or delivery country regarding access to goods and pricing.
Most legal interpretations agree that:
A unified net price across EU markets is compliant, and
Gross prices may vary depending on the applicable VAT rate,
as long as the underlying net price is identical.
However, Shopware currently forces the opposite approach:
It keeps gross prices constant, and recalculates net prices differently per country.
This makes it impossible to maintain a consistent net price across EU countries and can cause compliance concerns for merchants expanding their international sales.
For merchants selling to many EU countries, maintaining separate price rules is impractical and extremely time-consuming.
According to the EU Geo-Blocking Regulation (Regulation EU 2018/302), merchants must not discriminate against customers based on their residence or delivery country regarding access to goods and pricing.
Most legal interpretations agree that:
A unified net price across EU markets is compliant, and
Gross prices may vary depending on the applicable VAT rate,
as long as the underlying net price is identical.
However, Shopware currently forces the opposite approach:
It keeps gross prices constant, and recalculates net prices differently per country.
This makes it impossible to maintain a consistent net price across EU countries and can cause compliance concerns for…
1 vote -
AI-powered product recommendations for B2B reorders
Instead of classic recommendations like “You might also like,” B2B shop customers should proactively receive notifications about which products they are likely to run out of soon, based on their individual order history.
Example: “You will probably run out of this product in about 3 months.”:
- Configurable forecast periods (weeks/months).Especially useful for shops with high order volumes (several hundred orders per customer).
Benefit: Simplifies reordering, increases customer satisfaction, and can boost sales.
2 votes -
Create Rule via AI prompt
Instead of only creating rules manually, it would be cool if we could create the rules via prompt. So rather describing what the rule is supposed to do and then have it built for you, reducing the manual effort.
1 vote -
Möglichkeit, die Anrede in allen Formularen zu entfernen
Die Anrede sollte in allen Formularen entfernt werden, wenn man sie ausstellt.
Im Kontaktformular wird sie angezeigt, wenn man die Anrede im Registrierungsformular deaktiviert (Shopware 6.7.1.2).
Formulare sind ohne Anrede einfacher und schneller ausgefüllt. Viele Nutzer sind von der Auswahl der Anrede genervt.
The salutation should be removed in all forms if you display it.
It is displayed in the contact form if you deactivate the salutation in the registration form (Shopware 6.7.1.2).
Forms are easier and quicker to fill out without a salutation. Many users are annoyed by the choice of salutation.
2 votes -
Ensure “Success” build status means the environment is ready
In Shopware Native PaaS, a build from a commit SHA can sometimes show as “Success” even though the environment isn’t actually accessible and returns a 404 error. This causes downtime and confusion. The build process should only mark a build as “Success” once the environment is fully functional.
2 votes -
Avoiding errors with PayPal partial refunds
The PayPal API built into Shopware enables refunds with a single click. Unfortunately, in the hustle and bustle of everyday customer service, mistakes often occur with partial refunds—for example, instead of a $20 discount, the entire amount ($100) is accidentally refunded. This happens to every employee at least once a month because the entire amount is preset in the “Amount” field by default and it is easy to forget to adjust it.
Possible solutions:
1) The “Amount” field is empty and the amount must be actively entered.
2) The amount is highlighted in red.
2) A warning message appears: “Do you really want to refund the full amount?”
4) A second button with a less saturated color, “Partial refund,” is placed next to the blue “Refund” button.
Can Shopware or PayPal do anything about this, or is there already a solution?
The PayPal API built into Shopware enables refunds with a single click. Unfortunately, in the hustle and bustle of everyday customer service, mistakes often occur with partial refunds—for example, instead of a $20 discount, the entire amount ($100) is accidentally refunded. This happens to every employee at least once a month because the entire amount is preset in the “Amount” field by default and it is easy to forget to adjust it.
Possible solutions:
1) The “Amount” field is empty and the amount must be actively entered.
2) The amount is highlighted in red.
2) A warning message appears: “Do…
7 votes -
Exclude Variants From Sitemap If Canonicals Are Used
Please implement an option that allows to exclude variants from sitemap generation. Especially in cases where all variants are using a cononical which points to the main product it would be good to exclude these kind of entries, which all refer to the same product anyway.
3 votes -
Multi Inventory - Save multiple stock updates at once
Feature: Multi Inventory
If you have multiple warehouses in a warehouse group, at the moment you need to save the changes for every single warehouse one after the other. This does not feel intuitiv and slows down the process.
I have recorded this in a test environment:
https://www.awesomescreenshot.com/video/44727162?key=8481c10b30e8e71a1daeda1cee4be3daAs you can see this can be quite annoying.
In my opinion, it would be more user friendly if there would be one global save button for the multi inventory window than having to save every single change for every single warehouse.
2 votes -
Custom product descriptions per saleschannel
It would be nice to allow inserting a custom product description per saleschannel for products. This way it would be possible to easily adjust the voice of tone and the highlighted information to my target group (ex. B2B & B2C). It could be also relevant for other text fields in the product like the title.
1 vote -
AI generated content for all text fields
It would be helpful to have the option to create a text via AI (as it is possible in shop experiences and product desrciption) would be available to all text fields, including custom fields, when creating/editing a product.
1 vote -
B2B Components: Include divergent mail addresses in search results
Shop owners sometimes report having difficulties finding B2B root accounts when provided with little more than a mail address of an employee in case it is not conforming to the companies' mail structure.
For example:
Our B2B root account is company@example.com.
Our employee's mail address is employee@shopware.com.Since the mail addresses don't match, when searching for employee@shopware.com, we will find no results for customers. This is sometimes the case where entire departments have separate mail addresses like a purchase department.
So the request is to have an option to index employee mail addresses and associate them with the B2B account for search results.
Shop owners sometimes report having difficulties finding B2B root accounts when provided with little more than a mail address of an employee in case it is not conforming to the companies' mail structure.
For example:
Our B2B root account is company@example.com.
Our employee's mail address is employee@shopware.com.Since the mail addresses don't match, when searching for employee@shopware.com, we will find no results for customers. This is sometimes the case where entire departments have separate mail addresses like a purchase department.
So the request is to have an option to index employee mail addresses and associate them with…
1 vote
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