49 results found
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returns management: Add additional items
Currently, no additional new items can be added to a return. It would be great if this option were available, for example, to add return costs that cannot be processed via the shipping costs.
4 votes -
Bulk edit: Document download: also as individual documents
We have a shop where the accounting department needs invoices, cancellations, and credit notes as individual PDFs (collected per month).
We thought we could simply do this via “Multiple changes” -> “Download documents.” However, this merges all documents into one PDF. This means that the function is not usable for accounting.Solution: Add an option to the multiple changes function that allows you to get the PDFs individually (ideally in a ZIP file).
Translated with DeepL.com (free version)
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Wir haben einen Shop bei dem die Buchhaltung die Rechnungen, Stornos und Gutschriften als einzelne PDFs benötigt (gesammelt pro Monat).
Wir…1 voteGathering Feedback
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Use the document language to determine the email template language when sending documents
Currently, when documents are manually transferred via the order via send document, the email template language is determined by the admin user’s backend language, not by the language in which the customer placed the order.
This leads to additional steps every time a document needs to be sent manually:
The admin must first check the order language, switch the backend language accordingly, and only then send the document so that the email is generated in the correct language.The expected behavior is that the document’s language (or order language) should define which email template is used for sending, ensuring consistent…
2 votesGathering Feedback
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ask for product review via mail & link to make product review in order history
ask for product review via mail:
The customer get a mail with all purchased product (like the order confirmation) after changing delivery status to shipped.Additional
link to make product review in order history:
In each order after clicking to show details: each order position add a link to mke a product review. After clicking to that the product PDS appears an scrolling down the the product review section to make a product review.1 voteGathering Feedback
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Admin order creation: Allow guests
Currently, it is not possible to create an order via our Admin unless the customer is registered. This presents an annoyance because it is still somewhat customary in some industries to place orders by calling a customer support hotline or something along those lines.
As it is now, when calling a merchant running a Shopware 6 shop, we first have to enter the customer menu, register a new customer (and ask our customer all their data) and THEN do the same thing after switching menus to orders again.
It would be a neat QoL feature to be able to do…
2 votesGathering Feedback
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Enable "add Product" function directly from the Cart or Checkout
In the current state, once a customer reaches the shopping basket or checkout, adding more products typically requires leaving the page, searching for the desired item elsewhere in the shop, and then returning to complete the order. This is critical for the conversion rate.
For customers (B2C and B2B) this extra navigation step disrupts the workflow and increases the time needed to complete a purchase.To solve this, we propose introducing a product search field and add-to-basket function directly within the shopping basket and checkout view.
2 votesGathering Feedback
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Separate customer e-mail address for sending invoices (billing address)
Deutsch:
Die Erfahrung zeigt, dass die meisten Geschäftskunden eine eigene E-Mail-Adresse für den Rechnungsempfang haben, um ihre Buchhaltung zu organisieren und Rechnungen zentral zu sammeln. Aus diesem Grund sollte Shopware 6 es den Kunden ermöglichen, nicht nur eine separate Rechnungsadresse, sondern auch eine separate E-Mail-Adresse für den Rechnungsempfang anzugeben. Diese sollte dann auch zum Export (via API etc.) in das ev. angebundene ERP zur Verfügung stehen.Englisch:
Experience shows that most business customers have a separate email address for receiving invoices in order to organise their accounting and collect invoices centrally. For this reason, Shopware 6 should allow customers to…6 votes -
Add additional items in returns management
Currently, no additional new items can be added to a return. It would be great if this option were available, for example, to add return costs that cannot be processed via the shipping costs.
3 votesGathering Feedback
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Advanced search for additional information in the order overview
In connection with the order overview, there is a customer need to be able to search for external order references (e.g., Amazon/eBay order numbers or member names).
This data is currently only stored in the "additional information" of the order during import and is therefore not found in the standard administration search function.Requirement/Use Case:
Customers want to be able to search the order overview for these external references to more easily find orders for accounting or support.
Typically, this involves fields such as:
Amazon order number
eBay order number
eBay username
Current status:
The standard search in the order…
2 votesGathering Feedback
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Add separate configuration options to distinguish between “allow payment method change after checkout” and “allow retry of an aborted paymen
To better support payment workflows, especially with PayPal, it would be highly beneficial to separate two currently combined behaviors:
At the moment, the option “Allow payment method change after checkout” also controls whether customers can retry a previously aborted payment (e.g., PayPal popup was closed by mistake).
However, enabling this option on PayPal unintentionally allows customers to change from any other payment method (e.g., Prepayment/Bank Transfer) to PayPal after the order is placed. This causes serious issues in ERP/WMS integrations where such changes are not allowed.Proposed improvement:
Introduce two independent configuration options per payment method:“Allow switching to this…
1 voteGathering Feedback
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Display order details clearly on one page instead of using tabs (similar to Shopware 6.4)
The details of an order should be clearly displayed on one page. Unfortunately, the details are currently spread across several tabs.
Clicking around, loading the various tabs and changing details takes longer than if everything could be done on one page.
Shopware 6.4 is clearer than Shopware 6.7.
Please change this.
1 voteGathering Feedback
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Possibility to delete documents
It should be possible to delete documents, especially invoices.
Several reasons why it should be possible are listed here: https://forum.shopware.com/t/loeschen-von-dokumenten-nicht-mehr-moeglich/97011
Without this function you cannot really test the invoice generation on a production system and you cannot change false invoices that customers have never received.
Due to a bug multiple invoices can be created for the same order with the only difference of the invoice number. Currently you cannot delete the redundant invoice.
55 votesGathering Feedback
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Orders: Subsequent change of shipping method and payment method in Admin
It must also be possible to change the shipping method and payment method later in the admin.
A scenario that occurs again and again and must be possible.
Example:
A customer orders online (prepayment and DHL shipping). However, the customer now comes to us directly. Now we need to be able to change the customer's payment method and shipping method in the store backend as an admin.Or I have to change the shipping method for a company order from DHL to freight forwarding.
40 votes -
New flow trigger: Customer password changed
It would be good if there were an email to the customer to inform them about the change to their password.
This increases security somewhat and provides us as retailers with a little more information in support situations.
For this purpose, a new trigger would be required that is activated when the customer changes their password (e.g., via password recovery).1 voteGathering Feedback
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Possibility to edit email content before sending to customer (status change, documents)
It should be possible to edit the email content before sending emails to customers.
When working with a single order, it would be very useful to add additional text to the mail content. e.g. individual information about products that are not available anymore or additional cargo shipping information, ...
Emails are sent for documents and for status changes. Currently the mail content can not be edited. When sending documents only the mail subject may be updated and the mail content is shown as read only.
When sending status update emails there is no preview of the mail at all.
In…
1 voteGathering Feedback
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Allow sorting of downloaded invoice documents by invoice number
Currently, when downloading multiple invoice documents via Mass Edit > Download: Documents, the files are provided in the order they were created, not by invoice number.
For example, the current download order might look like this:
10005
10002
10003
10004
This causes difficulties for accounting teams, since invoices must be manually sorted afterwards.
Proposal
Please add an option to sort downloaded documents according to the invoice number (or provide more flexible sorting options, such as by invoice date, invoice number, or creation date).This would significantly improve efficiency, reduce manual work, and help avoid mistakes during accounting processes.
1 voteGathering Feedback
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Benutzerdefinierter Dokumenttyp / Custom document type
DE
Anlegen von benutzerdefiniertem Dokumenttyp. Nicht jeder Shopbetreiber nutzt eine externe WaWi bzw Shopware 6 sollte die Standardfunktionen bieten, um auch ohne externe Software auszukommen. Wichtig wäre es, über das Backend mindestens noch 1 oder 2 eigene Dokumententypen wie zB Auftragsbestätigung oder Angebot unter "Dokumente" anlegen zu können. Derzeit kann nur ein vorhandenes durch ein eigenes ersetzt werden, was aber nicht das Problem löst.EN
Creating a custom document type. Not every shop operator uses an external ERP system or Shopware 6 should offer the standard functions to get by without external software. It would be important to be able…10 votes -
increase "Entry per page" in customer overview
Should be instead of: 10, 25, 50, 75, 100
New: 50, 100, 200
Default should be 100.
Why: to see more customers at once and on larger resolution display (higher that FullHD) it is not a problem to see 200 customers at once.
28 votes -
Allow orders to be moved between customers (i.e. reassign guest order to customer account)
It would be useful to move orders from one customer account to another. Currently guest orders remain assigned to the guest account, even when a customer registers afterwards. Thus they cannot see the order status. Also for other scenarios (like duplicate accounts), moving orders would be useful.
Es wäre hilfreich, Bestellungen von einem Kundenkonto auf ein anderes verschieben zu können. Derzeit bleiben Gastbestellungen dem Gastkonto zugewiesen, auch wenn sich ein Kunde später registriert. Somit kann er den Status der Bestellung nicht sehen. Auch für andere Szenarien (z. B. doppelte Konten) wäre das Verschieben von Bestellungen nützlich.
5 votes -
UX-Improvement for Admin Orders
Most of the people first click on the search positions bar if they want to add a position, because the add position button is next to it and it looks like you can search a product there and add this product as position with the button next to it. It's on the quick-order modal (ux1.png) such as on the normal new order window (ux2.png).
I would suggest to use the searchbar for adding products and the search position bar should only appear if there already is a position inside the order (or maybe 3 or more positions are there).
At…
49 votesGathering Feedback
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