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Shopware 6 - Product Feedback & Ideas

Interested in a direct exchange?Are you interested in a direct exchange about your business case? We would be happy to learn more about your daily business and its requirements. For this purpose, we offer you the opportunity to discuss this directly with our product management team. Book your appointment right here:Book an appointmentDo you have a specific request that you would like to tell us about? Then the following feedback portal is the right place for you.

This is the space where you can share your ideas and feedback about Shopware 6.

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  • Upvote existing ideas, as opposed to creating multiple similar requests. Comment an idea to share extra details.
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  • The more activity and votes an idea has, the higher the chance it will be implemented
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Shopware 6 - Product Feedback & Ideas

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156 results found

  1. When creating a new order (Orders > Create order), the first step is for colleagues to search for a customer, usually using the e-mail address.

    The customer they are looking for often only appears on page 4-5 of the search results - if they are found at all.

    If no matching customer is found, colleagues use the “Create customer” button and enter the relevant customer data.

    However, when saving, it is often found that the email address entered already exists, which leads to an abort.

    Suggestions for improvement:

    Optimization of customer search:

    Improve search algorithms to find customers faster and…

    3 votes

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  2. For example, when filtering for the discount code "LENABLACK", all orders containing codes such as "ANNALENABLACK" are also shown.
    Since the overview does not include a column displaying the discount code, each order must be opened individually to see which code was actually used.

    It would be helpful to have a dedicated column for the discount code in the order overview or to enable filtering based on exact matches.

    1 vote

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  3. DE
    Anlegen von benutzerdefiniertem Dokumenttyp. Nicht jeder Shopbetreiber nutzt eine externe WaWi bzw Shopware 6 sollte die Standardfunktionen bieten, um auch ohne externe Software auszukommen. Wichtig wäre es, über das Backend mindestens noch 1 oder 2 eigene Dokumententypen wie zB Auftragsbestätigung oder Angebot unter "Dokumente" anlegen zu können. Derzeit kann nur ein vorhandenes durch ein eigenes ersetzt werden, was aber nicht das Problem löst.

    EN
    Creating a custom document type. Not every shop operator uses an external ERP system or Shopware 6 should offer the standard functions to get by without external software. It would be important to be able…

    8 votes

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  4. Currently, if the vouchers are not taken into account when an order is placed, if an item is returned via Return Management.

    Although the amount of the return can be adjusted and the value including the voucher is suggested, it is not applied automatically.

    An option for automation would be useful here.

    3 votes

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  5. If you work with the customer and order overview on a daily basis, this quickly leads to frustration.

    For example, the number per page cannot be set and is far too low. This should be 100 or 200. Otherwise the unnecessary effort is too high and the work quickly becomes frustrating.

    Also, the filter or listing is often reset when changing pages. This also takes an incredible amount of time.

    We would like to see better handling here.

    2 votes

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  6. Actual behaviour:

    It seems that Shopware does not store the customer group with the order, instead retrieving it from the customer record when the order is updated. This behavior might lead to potential inconsistencies in how orders are processed, especially if the customer group changes over time.

    Additional Notes:

    Other shop systems store the customer group along with the order to maintain consistency.
    Shopware triggers specific rules or actions based on the customer group, so this behavior may cause issues with rule application or order management.
    While this may be intentional, it could lead to unintended changes in customer-specific behavior,…

    1 vote

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  7. For shipping methods with complex price matrix structures it would be helpful to have the ability to duplicate the shipping methods.

    Für Versandmethoden mit komplexen Preismatrix-Strukturen wäre es hilfreich, die Möglichkeit zu haben, die Versandmethoden zu duplizieren.

    3 votes

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  8. One of our customers with a relatively large number of customers and orders has some problems with creating orders in the administration. Here are a few suggestions:

    The search for customers takes a very long time with several customers (More than 500k customers in the system). After selecting a customer, the grid seems to reload which may be superfluous?
    You could take some pain here if the way to create an order via the customer module would select the customer directly, but here you have to search for the customer again, which makes no sense.

    If a product is to…

    2 votes

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  9. We would like to address an important issue in the current version of Shopware 6 that could significantly impact the credibility of online shops: the lack of verification for product reviews.

    The Issue:
    Currently, anyone can leave a product review in Shopware 6 without having purchased the item. This makes shops vulnerable to fake reviews, which can be either overly positive or negative. Such reviews can heavily influence customer trust and the perception of the shop.

    Suggested Improvements:
    We propose implementing a feature that ensures only customers who have actually purchased a product can leave a review. Here are a…

    3 votes

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  10. Most of the people first click on the search positions bar if they want to add a position, because the add position button is next to it and it looks like you can search a product there and add this product as position with the button next to it. It's on the quick-order modal (ux1.png) such as on the normal new order window (ux2.png).

    I would suggest to use the searchbar for adding products and the search position bar should only appear if there already is a position inside the order (or maybe 3 or more positions are there).

    At…

    47 votes

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  11. Shopware allows to add new products within existing orders. How ever, the way the button is currently designed is quite counter intuitiv and causes confusion.

    The button consists of two parts: "Add product" and an area with an arrow, indicating further options. Users tend to interprate it as in they need to click on the arrow area in order to access all options to add a new product. How ever, there are only the option "Add custom item" or "Add credit".

    This could be prevented by simply also showing the "Add product" option here as well.

    2 votes

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  12. Should be instead of: 10, 25, 50, 75, 100

    New: 50, 100, 200

    Default should be 100.

    Why: to see more orders at once and on larger resolution display (higher that FullHD) it is not a problem to see 200 orders at once.

    25 votes

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  13. It would be useful to move orders from one customer account to another. Currently guest orders remain assigned to the guest account, even when a customer registers afterwards. Thus they cannot see the order status. Also for other scenarios (like duplicate accounts), moving orders would be useful.

    Es wäre hilfreich, Bestellungen von einem Kundenkonto auf ein anderes verschieben zu können. Derzeit bleiben Gastbestellungen dem Gastkonto zugewiesen, auch wenn sich ein Kunde später registriert. Somit kann er den Status der Bestellung nicht sehen. Auch für andere Szenarien (z. B. doppelte Konten) wäre das Verschieben von Bestellungen nützlich.

    4 votes

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  14. Add information just like "customer group", "company name" and "vat id" to the order details. To get those kind of information you currently need to open the customer record itself.

    4 votes

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  15. Deutsch:

    Das Anlegen einer Gutschrift z.B. bei einer Retoure ist zu kompliziert.

    Verbesserungsvorschlag: Beim erstellen einer Gutschrift ein Auswahlmenü der bestellten Artikel anzeigen lassen. Aus diesem können dann die retournierten / reklamierten Artikel für die Gutschrift ausgewählt werden. Optimal wäre noch eine Option, ob die Versandkosten gutgeschrieben werden sollen oder nicht.

    English:

    Creating a credit note, e.g. for a return, is too complicated.

    Suggestion for improvement: When creating a credit note, display a selection menu for the items ordered. From this, the returned / complained articles can then be selected for credit. Another option would be ideal whether the shipping…

    8 votes

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  16. Aktuell steht bei SW6 Backend Bestellungen nur ein Feld, mit Dropdown Menü für die Suche nach Artikelnummer oder Artikelname zur Verfügung. Oder die leere Positionszeile.

    In SW5 gab es bei Backendbestellungen je eine Spalte für Artikelnummer und eine für Artikelname, Preis, Steuer, etc. Man konnte die Artikelnummer verwenden, den Artikelnamen, Preis, Steuer etc. bearbeiten und die Bestellung mit den überschriebenen Daten anlegen. Damit war alles geregelt und konnte sauber an Kunden, Lager, etc. übergeben werden.

    Diese weitere Spalte bei den Backend Bestellungen fehlt in SW6. Damit hat man nicht mehr beide Felder zur Verfügung und kann keine Änderungen mehr vornehmen,…

    3 votes

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  17. Currently, there is an error that the statuses of e.g. the payment status, delivery status and order status are not translated.

    How to reproduce:

    create a new 6.6.7.0 Shop with German as default language

    install the Language Pack

    add f.e. French as language and assign a domain to the language

    create an order as a customer in the Storefront+

    go to “Orders” in the customer account

    Actual result:
    German Translations are displayed within the French Account

    Expected Result:
    Status gets translated

    3 votes

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  18. Currently, the full voucher value is also issued for a partial return. In the case of a partial return of an order with a percentage voucher, only the percentage of the product should be listed in the return. This is not yet possible.

    3 votes

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  19. Shopware always calculates the tax based on the country of delivery. There are always enquiries from customers in support where the tax has to be calculated based on the country of dispatch. This is not currently mapped in Shopware, but is being requested more and more frequently.

    Therefore, an adjustment or option for tax calculation would be advantageous here in order to be able to map more scenarios.

    4 votes

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  20. Customer groups should get a discount mode, so that you can define that customergroup XY gets a discount of e.g. 10 percent on all standard prices.

    This way you would not have to maintain a price for each article and there for each customer group individually using the extended prices.

    Kundengruppen sollten einen Rabatt-Modus bekommen, so dass man festlegen kann das Kundengruppe XY auf alle Standardpreise z.B. 10 Prozent Rabatt bekommt.

    So müsste man nicht über die erweiterten preise für jeden Artikel und dort pro Kundengruppe einzeln einen Preis pflegen.

    1 vote

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