1560 results found

1. Feedback regarding voucher/promotion response in the shopping cart

   Topic: Missing User Feedback for Unactivated Coupon Promotions

   Description:
   When a customer enters a coupon code linked to a promotion during checkout, it is technically validated.

   If the promotion cannot be activated due to the current contents of the shopping cart (e.g., due to product category or discount restrictions), the customer receives no feedback on the front end.

   From the customer's perspective, nothing happens – even though the code would be valid.

   Current Behavior (Default):
   - Coupon is checked in the background.
   - No error message or information is displayed if conditions are not met.
   - The customer does not know whether the code is invalid or if there are simply no matching items in the shopping cart at the moment.

   Expected Behavior / Improvement Suggestion:
   - Display of feedback such as:
   "The coupon has been accepted, but there are currently no matching items in the shopping cart."
   - Alternatively: A generic message stating that the coupon will be activated as soon as matching items are added to the shopping cart.

   Rationale:
   - Increases transparency and customer trust.
   - Avoids frustration caused by seemingly "non-functional" coupons.
   - Improves user experience without impacting existing promotion logic.

   Suggested implementation:
   - Add an informational message to the frontend (e.g., in the sw-promotion-code-form or via AddCodeError/AddCodeSuccess handling).
   - Alternatively: A backend event hook that checks promotions and provides a flag or message object.

   Topic: Missing User Feedback for Unactivated Coupon Promotions

   Description:
   When a customer enters a coupon code linked to a promotion during checkout, it is technically validated.

   If the promotion cannot be activated due to the current contents of the shopping cart (e.g., due to product category or discount restrictions), the customer receives no feedback on the front end.

   From the customer's perspective, nothing happens – even though the code would be valid.

   Current Behavior (Default):
   - Coupon is checked in the background.
   - No error message or information is displayed if conditions are not met.
   - The customer does not… more

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   0 comments  ·  Marketing & Promotions  ·  Delete…  ·  Admin →
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2. Enable Variant Changes Directly in the Shopping Basket and Checkout

   Currently, when customers want to change a variant of a product already added to the shopping basket — for example, choosing a different size or color — they are required to leave the basket or checkout and navigate back to the product detail page. This process interrupts the purchasing flow and increases the likelihood of order cancellations or customer frustration.

   With this enhancement, customers should be able to easily modify product variants directly from the basket or checkout interface.

   Functional Proposal:

   Add a variant selector for each product line item in the shopping basket and checkout.

   When a customer changes a variant, the system automatically updates the line item’s price, stock information, and product image accordingly.

   Currently, when customers want to change a variant of a product already added to the shopping basket — for example, choosing a different size or color — they are required to leave the basket or checkout and navigate back to the product detail page. This process interrupts the purchasing flow and increases the likelihood of order cancellations or customer frustration.

   With this enhancement, customers should be able to easily modify product variants directly from the basket or checkout interface.

   Functional Proposal:

   Add a variant selector for each product line item in the shopping basket and checkout.

   When a customer changes… more

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3. Admin orders: Add option to manually add deactivated products

   A customer of ours suggested this feature;

   It should be possible to have the option to add deactivated products to a manually placed order. Perhaps with a checkbox while we're adding the products or clearly mark the deactivated products in order to avoid mixing them up with active ones, in case product names are rather similar.

   The specific usecase is this:

   That merchant frequently places manual orders in their Admin for customers. Contrary to what one might assume (I did so as well), it is not a once-in-a-lifetime event that while you work on said manual order, another customer in the frontend already buys the stock away, leading to the product no longer being available. The shop owner reported THREE separate occasions where this happened and thus, understandably, now seeks a solution for these cases.

   There are workarounds of course, but they all come with advantages and disadvantages and at least I was not able to think of any which is really failure proof. They all also require multiple steps to get them working (like manually adjusting stock amounts before the manual order and then after again) other than automating everything via API, which sort of defeats the point of Admin orders.

   Assuming we tackle this problem, it should most definitely be a setting or option because if we show any and all products, even deactivated ones, as possible selection during the creation of manual orders, we'll probably introduce new problems for shops which only have products available once and never again afterwards. In these cases, the products likely end up disabled once they're sold out and they'd NOT want those to clutter the dropdown list when placing an Admin order.

   A customer of ours suggested this feature;

   It should be possible to have the option to add deactivated products to a manually placed order. Perhaps with a checkbox while we're adding the products or clearly mark the deactivated products in order to avoid mixing them up with active ones, in case product names are rather similar.

   The specific usecase is this:

   That merchant frequently places manual orders in their Admin for customers. Contrary to what one might assume (I did so as well), it is not a once-in-a-lifetime event that while you work on said manual order, another customer in… more

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4. Make the display of search suggestions configurable in the backend

   When searching for customers in the backend, the first name and surname are displayed first, which is not ideal for B2B customers. In this case, it would be better to display the company name.

   We would therefore like an option that allows us to choose which piece of information is displayed first in the search suggestion. The screenshot illustrates the relevant section in the backend.

   •  

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5. Newsletter - Fallback value for the name

   The name fields on the newsletter form are not required fields. If these are left blank during registration, the customer’s email address is effectively used as their name.

   This can cause errors on some email servers.

   It would be helpful to include a “placeholder” here by default to prevent such errors on email ser

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6. PayPal: add option to disable Smart Payment Button for other payment methods

   Currently, users can only disable the Smart Payment Buttons for the standard PayPal payment method, which replaces the (by default) yellow PayPal button with the standard button to conclude the checkout.

   However that setting does not have effect on the other payment methods provided by PayPal, such as Apple Pay, Google Pay or even the Pay Later option by PayPal. Those still replace the default pay button with their own graphic.

   It would be useful to be able to disable them as well to have more control over the shop design.

   2 votes

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7. Preselect correct Sales Channel mail template in "Send Document" modal

   Summary

   When manually sending a document (e.g. an invoice) from the order detail page in the Shopware 6 Administration, the "Send Document" modal always preselects the first globally available mail template of the matching type — regardless of which Sales Channel the order belongs to.

   If multiple mail templates of the same type (e.g. "Invoice / Rechnung") exist for different Sales Channels, the administrator must manually select the correct template every time. This is error-prone and leads to customers potentially receiving emails styled for the wrong Sales Channel (wrong branding, wrong logo, wrong sender identity).
   Current Behavior

   The sw-order-send-document-modal component preselects the first available mail template of the matching type, without considering the Sales Channel of the current order.

   Example:

   Order belongs to Sales Channel pizza1.de
   Available templates of type "Invoice": MotorGarten - Rechnung ✓ (preselected), pizza1.de - Rechnung, Rechnung ebay Template
   The modal preselects MotorGarten - Rechnung instead of pizza1.de - Rechnung
   

   Expected Behavior

   The modal should automatically preselect the mail template that is assigned to (or best matches) the Sales Channel of the order being processed.

   Fallback logic suggestion:

   Prefer a template explicitly assigned to the order's Sales Channel
   Fall back to the global/default template if no Sales Channel-specific template exists
   

   Why This Matters

   Shops operating multiple Sales Channels (e.g. different storefronts or marketplaces) typically maintain separate mail templates per channel for branding and legal reasons. The current behavior forces staff to manually pick the right template on every document send — and a wrong selection means the customer receives an email with the wrong branding.
   Suggested Implementation

   In sw-order-send-document-modal/index.js, when loading and defaulting the mail template selection, filter or sort templates by the salesChannelId of the current order and preselect the best match.

   Relevant file:
   src/Administration/Resources/app/administration/src/module/sw-order/component/sw-order-send-document-modal/index.js
   Environment

   Shopware Version: 6.x (reproducible across versions)
   Multiple Sales Channels with separate mail templates of the same type
   

   Summary

   When manually sending a document (e.g. an invoice) from the order detail page in the Shopware 6 Administration, the "Send Document" modal always preselects the first globally available mail template of the matching type — regardless of which Sales Channel the order belongs to.

   If multiple mail templates of the same type (e.g. "Invoice / Rechnung") exist for different Sales Channels, the administrator must manually select the correct template every time. This is error-prone and leads to customers potentially receiving emails styled for the wrong Sales Channel (wrong branding, wrong logo, wrong sender identity).
   Current Behavior

   The sw-order-send-document-modal component… more

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8. Make Advanced Search 2.0 more configurable

   EN
   
   Advanced Search 2.0 / OpenSearch already offers good results. However, not all users can make optimum use of it because, for example, it is not possible to set how much deviation a result may have compared to the top-ranked result. In the technical trade, product names can be very close to each other, so an exact match is often required here. Although the best results are presented first, similar results are also presented. For example, S25 and S25+ would be very close to each other and therefore offer the potential for a bad purchase with subsequent returns.

   For customers with such search requirements, it would be helpful if they could set how high the deviation in the ranking may be or how far the distance may be in the fuzzy search.

   DE
   
   Advanced Search 2.0 / OpenSearch bietet bereits gute Ergebnisse. Jedoch ist nicht für alle Nutzer eine optimale Nutzung möglich, weil zum Beispiel nicht eingestellt werden kann, wie viel Abweichung ein Ergebnis im Vergleich zum top gerankten Ergebnis haben darf. Im technischen Handel können Produktbezeichnungen sehr nah beieinander liegen, daher wird hier oft eine genaue Übereinstimmung benötigt. Zwar werden die besten Ergebnisse als erstes präsentiert, aber ähnliche Ergebnisse ebenfalls. Somit würden als Beispiel S25 und S25+ sehr nah beieinander liegen und bieten somit Potenzial zum Fehlkauf mit anschließenden Retouren. Für Kunden mit solchen Anforderungen an die Suche wäre es hilfreich, wenn sie einstellen könnten, wie hoch die Abweichung im Ranking sein darf oder wie weit die Distanz bei der unscharfen Suche sein darf.

   EN
   
   Advanced Search 2.0 / OpenSearch already offers good results. However, not all users can make optimum use of it because, for example, it is not possible to set how much deviation a result may have compared to the top-ranked result. In the technical trade, product names can be very close to each other, so an exact match is often required here. Although the best results are presented first, similar results are also presented. For example, S25 and S25+ would be very close to each other and therefore offer the potential for a bad purchase with subsequent returns.

   For customers… more

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9. Make font size configurable in document footers

   Make font size configurable in document footers via option in document settings.

   2 votes

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10. Feature Request: Country-specific delivery times per shipping method

    Currently, Shopware only allows one global delivery time per shipping method.

    To accommodate different delivery times for each destination country, separate shipping methods must be created.

    In more complex shipping setups, this leads to a very high number of shipping methods.

    In this case:

    • Approximately 130 standard shipping methods
    • Approximately 100 express shipping methods
    • Over 200 active shipping methods in total

    • This results in considerable administrative overhead regarding:

    • Maintenance and updates

    • Rule assignment

    • Quality assurance

    • Error potential

    • Overview in the admin panel

    Especially with service providers like DHL and DHL Express, detailed, country-specific transit time tables exist that need to be updated regularly. Grouping by region (e.g., EU, USA, Asia) is not practical here, as transit times change dynamically and the grouping logic would have to be constantly adjusted.

    Problem Statement
    The current system architecture forces merchants to create multiple shipping methods simply to represent different delivery times for each country.

    There is no way to define delivery times, similar to shipping costs, differentiated by destination country.

    Requested Feature
    Extension of shipping methods to include country-specific delivery time logic, e.g.:

    • A matrix within a shipping method:

    Country → Delivery Time

    or alternatively

    • Rule-based assignment of delivery times via the Rule Builder

    The goal is to represent different delivery times for each country without having to create separate shipping methods.

    Expected Added Value
    - Significant reduction in the number of shipping methods
    - Simplified maintenance when changing delivery times
    - Improved clarity in the backend
    - Reduced error susceptibility
    - Better scalability for international shipping

    Currently, Shopware only allows one global delivery time per shipping method.

    To accommodate different delivery times for each destination country, separate shipping methods must be created.

    In more complex shipping setups, this leads to a very high number of shipping methods.

    In this case:

    • Approximately 130 standard shipping methods
    • Approximately 100 express shipping methods
    • Over 200 active shipping methods in total

    • This results in considerable administrative overhead regarding:

    • Maintenance and updates

    • Rule assignment

    • Quality assurance

    • Error potential

    • Overview in the admin panel

    Especially with service providers like DHL and DHL Express, detailed, country-specific transit time tables exist that need to… more

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11. Validation of individual voucher codes

    At present, there is no check to verify whether individual promo codes generated according to a custom pattern result in a valid code.

    Although the result is displayed in a preview, if you enter a pattern containing a hyphen (‘-’), no valid code can be generated, as hyphens appear to be reserved for the PRE and SUFFIX fields.

    Example: %s%s%d%d-%d%d-%d%d%d%s

    This would produce the following result: UP21-%d%d-%d%d%d%s

    The pattern following the hyphen is used as the code. Although this should be noticeable during creation due to the preview, validation would nevertheless be more sensible and is requested.

    1 vote

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12. Subscriptions available in Evolve

    Include Shopware Subscriptions already for lower tier plan(s) - at least Evolve.

    2 votes

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13. Improvement Proposal: Enhance Mail & Flow Logic for B2B Employee Context (Shopware Commercial)

    Current Situation / Problem:
    In B2B (Commercial) setups, there is a common requirement to send transactional emails (e.g. order confirmations) not only to the customer account, but contextually to the employee who actually placed the order.

    At the moment, the following limitations exist:

    • employee data is only available in mail templates if an employee is present in the order context.
    • The Flow Builder does not provide conditions based on employee data (e.g. “employee exists”, “employee email”).
    • Dynamic recipients (TO/CC/BCC) based on variables (e.g. {{ employee.email }}) are not supported.
    • CC/BCC fields can only be configured statically.
    • Workarounds (e.g. separate flows per customer) are not scalable.

    Proposed Improvements:
    1. Extend Flow Builder Conditions
    Add new conditions such as:
    “Order has employee”
    “Employee attributes” (e.g. email, name, ID)
    Provide access to employee fields similar to existing customer conditions

    1. Support Dynamic Email Recipients
       Enable variable-based configuration for:
       TO
       CC
       BCC
       Example:
       TO: {{ employee.email }}
       CC: {{ customer.email }}

    2. Recipient Fallback Logic
       Allow conditional logic such as:
       If employee exists → send to employee
       Else → send to customer

    3. Consistent Template Variable Availability
       Ensure employee is always available in templates (e.g. null if not set)
       Avoid inconsistent behavior in the template editor

    4. Optional (Nice-to-have)
       Introduce a recipient strategy setting (e.g. “Primary recipient = Employee / Customer / Both”)
       UI support for typical B2B communication scenarios

    Business Impact:
    - Covers a core B2B commerce requirement (employees ordering on behalf of a company)
    - Reduces manual effort in sales/customer service teams
    - Prevents misrouted emails
    - Significantly improves automation capabilities in Flow Builder
    - Avoids the need for custom plugin development for standard use cases

    Current Workaround:
    - Display employee information in the email template
    - Manual routing of emails after sending
    - Alternatively: custom plugin development

    Current Situation / Problem:
    In B2B (Commercial) setups, there is a common requirement to send transactional emails (e.g. order confirmations) not only to the customer account, but contextually to the employee who actually placed the order.

    At the moment, the following limitations exist:

    • employee data is only available in mail templates if an employee is present in the order context.
    • The Flow Builder does not provide conditions based on employee data (e.g. “employee exists”, “employee email”).
    • Dynamic recipients (TO/CC/BCC) based on variables (e.g. {{ employee.email }}) are not supported.
    • CC/BCC fields can only be configured statically.
    • Workarounds (e.g. separate flows… more
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14. Configuration flag to restrict update checks to the current major version

    Some merchants want to remain on a specific Shopware 6.x release line, such as 6.6. A flag, e.g. in shopware.yaml, to restrict update checks to the current major version would therefore be useful.

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15. copyrightYear configurable

    metaInformation has property for copyrightYear which is also printed into the storefront. But this is not configurable anywhere.

    How should it work? Let us talk, maybe we can adjust the behaviour.

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16. Don't use the first page of a paginated sequence as the canonical page

    https://developers.google.com/search/docs/specialty/ecommerce/pagination-and-incremental-page-loading

    Use URLs correctly:
    - Give each page a unique URL. For example, include a ?page=n query parameter, as URLs in a paginated sequence are treated as separate pages by Google.
    - Don't use the first page of a paginated sequence as the canonical page. Instead, give each page its own canonical URL.

    ---

    Currently, the canonical page in categories is always the first page. Without pagination URLs.

    According to Google, the canonical URL should be set up including pagination.

    Please correct this.

    3 votes

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17. Add exceptions for Tax-free (B2B) option

    Currently, a shop owner can decide based on the country of delivery if a B2B order with a valid VAT No. may be taxed or not. However, in some constellations the decision must be made based on the VAT No. as well.

    Example:
    German customer with German VAT No. orders something to the Netherlands. When the country settings for NL have the “Tax-free (B2B)” option checked, VAT will not be charged. However, since the customer is a Germany based company with a German VAT No., an order like this does not count as an intra-EU supply but as a supply within Germany, thus German VAT must be charged.

    See IHK document for more information on this: https://www.ihk-muenchen.de/ihk/documents/Recht-Steuern/Steuerrecht/Neuer-Ordner/IHK_Merkblatt_Innergemeinschaftliche-Lieferungen-%28B2B%29-M%C3%A4rz-2025.pdf

    Currently, Shopware cannot deal with this constellation since it can only set the VAT based on the country of delivery.

    Currently, a shop owner can decide based on the country of delivery if a B2B order with a valid VAT No. may be taxed or not. However, in some constellations the decision must be made based on the VAT No. as well.

    Example:
    German customer with German VAT No. orders something to the Netherlands. When the country settings for NL have the “Tax-free (B2B)” option checked, VAT will not be charged. However, since the customer is a Germany based company with a German VAT No., an order like this does not count as an intra-EU supply but as a supply… more

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18. Expanding columns under products, customers or orders

    We've received requests from several departments asking if we could add additional columns for products, customers, or orders.

    For example, the customer's last login date.

    The reason for this is that customers often create multiple accounts (guest accounts).

    This field would make it easier for our customer service to identify which account the customer is referring to, since 99% of the time it's the account that last logged in.

    'Sales' would also be a really helpful column for us for products.

    The standard fields should simply be available as optional items to simplify daily work.

    6 votes

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    1 comment  ·  Orders & Customers  ·  Delete…  ·  Admin →
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19. Display filter as a checkbox without dropdown

    Currently, properties are always displayed as drop-down menus in the filters. It would be nice if there were an option to display individual properties as checkboxes in the filters.
    
    For example, it makes no sense to display a drop-down menu if a property only has one value.
    
    It would be nice to have the option of displaying the value without a drop-down menu, as is the case with the free shipping filter.

    2 votes

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    0 comments  ·  Products, Prices & Properties  ·  Delete…  ·  Admin →
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20. Recipient "Employee" should be available inside the flow builder

    Currently the recipient employee is not generally available inside the flow builder. As a new actor within the B2B suite this role should be added. So we can freely use the flow builder with the B2B suite.

    The specific employee flows seem hardcoded within the B2B suite as illustrated in my screenshot. Employees do receive the correct mail, but it's not configurable/visible in the flow builder.

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    3 votes

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    0 comments  ·  B2B  ·  Delete…  ·  Admin →
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