- or
1464 results found
-
VAT calculation for orders from abroad
Customer experience:
"I created an order for a customer in Croatia. Croatia has 25% VAT, but the final price in the shop remains the same – meaning it doesn't increase even though the tax rate is higher.
In Shopware 5, things were different; the gross price was adjusted accordingly. Now, this is no longer possible in Shopware 6 – except via a paid plugin.
It doesn't make sense to me: If the tax increases, the final price should also increase. Otherwise, I earn less. This feels wrong."The core of the problem:
- Merchants expect the gross price to depend on the tax rate (net price fixation).
- In Shopware 6, however, the gross price is fixed by default, which is unclear to many.
- This results in margin losses in countries with higher taxes.
- This behavior seems like a "step backwards" compared to Shopware 5, especially for merchants who sell internationally.Customer request:
"I would like to be able to decide for myself whether to calculate using gross or fixed net prices – like before. A simple setting for this would be ideal, instead of having to purchase an additional plugin."Suggestion for development:
- Introduce an option in the basic settings to choose between "Gross price remains the same" and "Net price remains the same."
- This option should be selectable for each sales channel (B2C = fixed gross, B2B = fixed net).
- Clear documentation and explanation in the interface so that merchants understand which pricing logic is active.Reason:
This change would avoid misunderstandings, prevent margin losses, and strengthen trust in the pricing calculation – especially for merchants migrating from Shopware 5 or selling internationally.Customer experience:
"I created an order for a customer in Croatia. Croatia has 25% VAT, but the final price in the shop remains the same – meaning it doesn't increase even though the tax rate is higher.
In Shopware 5, things were different; the gross price was adjusted accordingly. Now, this is no longer possible in Shopware 6 – except via a paid plugin.
It doesn't make sense to me: If the tax increases, the final price should also increase. Otherwise, I earn less. This feels wrong."The core of the problem:
- Merchants expect the gross price to depend…2 votes -
Advanced search for additional information in the order overview
In connection with the order overview, there is a customer need to be able to search for external order references (e.g., Amazon/eBay order numbers or member names).
This data is currently only stored in the "additional information" of the order during import and is therefore not found in the standard administration search function.Requirement/Use Case:
Customers want to be able to search the order overview for these external references to more easily find orders for accounting or support.
Typically, this involves fields such as:
Amazon order number
eBay order number
eBay username
Current status:
The standard search in the order overview only accesses certain indexed fields (e.g., order number, customer, email).
Data in "additional information" or unstructured JSON fields is not searched.
Proposal for a possible technical solution:
Introduction/use of custom fields at the order level (customFields.amazonordernumber, customFields.ebayordernumber, etc.),
Indexing these fields in the DAL search or in the Elasticsearch index,
Expanding the admin order overview with filter/search fields for these custom fields.
Assessment:
This use case is often relevant for Shopware 5 migrations and multi-channel integrations (Amazon, eBay, Idealo, etc.). A generic solution for making such external references searchable would therefore be desirable or should at least be documented as an extension interface.In connection with the order overview, there is a customer need to be able to search for external order references (e.g., Amazon/eBay order numbers or member names).
This data is currently only stored in the "additional information" of the order during import and is therefore not found in the standard administration search function.Requirement/Use Case:
Customers want to be able to search the order overview for these external references to more easily find orders for accounting or support.
Typically, this involves fields such as:
Amazon order number
eBay order number
eBay username
Current status:
The standard search in the order…
2 votes -
Using AI texts in emails
EN
The wish would be that the AI-generated text can also be accessed in an email. This would require appropriate variables and, of course, a way to trigger the generation if this does not happen automatically. For example: The AI-generated completion message is inserted as text in the order confirmation.DE
Der Wunsch wäre, dass auf die AI generierten Text auch in einer E-Mail zugegriffen werden kann. Dazu würden entsprechende Variablen benötigt und natürlich eine Möglichkeit die Generierung zu triggern, falls das nicht automatisch passiert. Als Beispiel: Die AI generierte Abschluss Nachricht wird in der Bestellbestätigung als Text eingefügt.4 votes -
Treat quote management like a normal checkout.
Quotes should be treated in the same way as normal orders. Availability rules such as items in the shopping cart do not work in Quote Management, because the items are not in the shopping cart when placing an quote order.
Third-party extensions that extend the checkout process often also not work, either partially or completely.
2 votes -
VAT ID of guest accounts can't be changed via the shipping address.
If a commercial customer has an item delivered to another company in Austria and the invoice is sent to Germany, then the corresponding VAT ID should be taken from the delivery address - and not from the billing address.
The delivery address is the basis for which tax rate is used for the order.The VAT ID. field is not available under “Change delivery address”.
Registered customers change the VAT ID in the profile settings and cannot change it at all via the billing address, as guest customers do it.
The behavior should be the same for both account types and ideally you should also be able to store multiple VAT IDs.
If a commercial customer has an item delivered to another company in Austria and the invoice is sent to Germany, then the corresponding VAT ID should be taken from the delivery address - and not from the billing address.
The delivery address is the basis for which tax rate is used for the order.The VAT ID. field is not available under “Change delivery address”.
Registered customers change the VAT ID in the profile settings and cannot change it at all via the billing address, as guest customers do it.
The behavior should be the same for both account types…
7 votes -
Convert digital <> physical products
It should be possible to convert a physical product to digital or the other way around in the product module
2 votes -
Contact Form: Remove salutation Requirement
In most places, the salutation is no longer a requirement, but for some reason, in the contact form, it still is.
If you want to override this via an extension, you have to override not only the template but also the validation as well as the ContactFormRoute since it builds criteria with the salutationId and assumes it to be set.
There doesn't seem to be a good reason to force this requirement. At the very least, there should be a config to make the field optional.1 vote -
Include purchase history in search
EN:
Include purchase history in search like it is mentioned here: https://www.shopware.com/en/deep-search-powered-by-nosto/:
"70% of visitors are more likely to buy when search results match their purchase history."
DE:
Beziehe die Kaufhistorie in die Suche ein, wie hier beschrieben: https://www.shopware.com/de/deep-search-powered-by-nosto/:
„70% der Besucher kaufen eher, wenn die Suchergebnisse ihrer Kaufhistorie entsprechen. “
1 vote -
Search of support tickets also at content level
The search in the account under Merchant > Support> Support Tickets should also be done at content level.
Currently, the search only runs through the ticket titles using the filter.1 vote -
Show "Already Subscribed" on Product Page (prevent duplicate subscriptions)
Display a clear and unobtrusive notice on the product detail page when a logged-in customer already has an active subscription for this product (incl. variant match) to prevent accidental duplicate subscriptions/purchases and reduce support friction.
2 votes -
New operators for the Rule Builder when comparing address data
The Rule Builder conditions for address matching (e.g., delivery address: street) are missing the operators "Text contains" or "Text does not contain," which are frequently needed.
For example, this can prevent shipping to packing stations and enable many other scenarios.
2 votes -
Hide inactive sales channels in selection fields
If a sales channel gets set to "inactive" it should no longer be visible in selection fields (e.g. field "visibility" on product level)
1 vote -
Don't use the first page of a paginated sequence as the canonical page
Use URLs correctly:
- Give each page a unique URL. For example, include a ?page=n query parameter, as URLs in a paginated sequence are treated as separate pages by Google.
- Don't use the first page of a paginated sequence as the canonical page. Instead, give each page its own canonical URL.
Currently, the canonical page in categories is always the first page. Without pagination URLs.
According to Google, the canonical URL should be set up including pagination.
Please correct this.
1 vote -
Delivery period display in the shopping basket / Lieferzeitraum-Anzeige Warenkorb
The delivery period display makes no sense if the system cannot calculate the weekends and perhaps also understand the maximum time up to which orders can be processed immediately.
Our GLS parcel service takes everything that we receive as an order by 10 a.m. on the same day and delivers it the next WORKING DAY or after a maximum of two days. So it's a great advertising factor for us to state the delivery time as 1-2 working days.
But if customers then see in the delivery period: 24-25 May (that's Saturday and Sunday) then it confuses them or, in the worst case, annoys them.
If I set the time more broadly, the advertising effect fizzles out...
Die Lieferzeitraum-Anzeige macht keinen Sinn, wenn das System nicht die Wochenenden rausrechnen kann und vielleicht auch versteht, bis zu welcher Uhrzeit Bestellungen maximal gleich bearbeitet werden können.
Unser GLS Paketdienst nimmt alles, was am selben Tag bis 10 Uhr bei uns als Bestellung eingeht noch mit und stellt am nächsten WERKTAG zu bzw. maximal nach zwei Tagen. So gesehen ein toller Werbefaktor für uns, die Lieferzeit mit 1-2 Werktagen anzugeben.
Wenn die Kunden dann aber im Lieferzeitraum sehen: 24.-25.05. (das ist Samstag und Sonntag) dann verwirrt es sie, oder im schlimmsten Fall verärgert es sie..
Wenn ich die Zeit großflächiger einstelle, verpufft der Werbeeffekt..
The delivery period display makes no sense if the system cannot calculate the weekends and perhaps also understand the maximum time up to which orders can be processed immediately.
Our GLS parcel service takes everything that we receive as an order by 10 a.m. on the same day and delivers it the next WORKING DAY or after a maximum of two days. So it's a great advertising factor for us to state the delivery time as 1-2 working days.
But if customers then see in the delivery period: 24-25 May (that's Saturday and Sunday) then it confuses them or, in…
5 votes -
Produktvergleich
EXPORT TOO SLOW!!!
The export from the product comparison is much too slow at >170k products. In SW5, it took me less than a minute for the PriceAndStock feed. Now it takes at least an hour. We need at least a half-hourly export.
Please fix this. Thank you.
2 votes -
Absolute discount should be possible per item
Currently it is not possible to give an absolute discount of e.g. 5€ on every item in the shopping cart but only a percentage discount or an absolute discount on the entire shopping cart.
It should be possible to give an absolute discount per item in the shopping cart.
4 votes -
Dynamic Access for Manufacturers
Dynamic Access is not yet available from manufacturers. It would be nice if there were an option to control the display of manufacturers in the front end via Dynamic Access.
2 votes -
EU Geo-Blocking Regulation
According to the EU Geo-Blocking Regulation (Regulation EU 2018/302), merchants must not discriminate against customers based on their residence or delivery country regarding access to goods and pricing.
Most legal interpretations agree that:
A unified net price across EU markets is compliant, and
Gross prices may vary depending on the applicable VAT rate,
as long as the underlying net price is identical.
However, Shopware currently forces the opposite approach:
It keeps gross prices constant, and recalculates net prices differently per country.
This makes it impossible to maintain a consistent net price across EU countries and can cause compliance concerns for merchants expanding their international sales.
For merchants selling to many EU countries, maintaining separate price rules is impractical and extremely time-consuming.
According to the EU Geo-Blocking Regulation (Regulation EU 2018/302), merchants must not discriminate against customers based on their residence or delivery country regarding access to goods and pricing.
Most legal interpretations agree that:
A unified net price across EU markets is compliant, and
Gross prices may vary depending on the applicable VAT rate,
as long as the underlying net price is identical.
However, Shopware currently forces the opposite approach:
It keeps gross prices constant, and recalculates net prices differently per country.
This makes it impossible to maintain a consistent net price across EU countries and can cause compliance concerns for…
1 vote -
AI-powered product recommendations for B2B reorders
Instead of classic recommendations like “You might also like,” B2B shop customers should proactively receive notifications about which products they are likely to run out of soon, based on their individual order history.
Example: “You will probably run out of this product in about 3 months.”:
- Configurable forecast periods (weeks/months).Especially useful for shops with high order volumes (several hundred orders per customer).
Benefit: Simplifies reordering, increases customer satisfaction, and can boost sales.
2 votes -
Modern, accessible email templates should be built into Shopware by default — just like Shopify
Right now, the standard templates are plain and outdated:
• Not fully responsive on all devices
• No real focus on accessibility (screen readers, contrasts, alt-texts)
• Hard to adapt to a shop’s corporate identityIn 2025, merchants expect more. Platforms like Shopify already provide beautiful, responsive, accessible templates out of the box — Shopware should do the same.
👉 Having this built in would save time, improve customer experience, and make Shopware more competitive. Please vote if you agree!
3 votes
- Don't see your idea?