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9 results found
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Use abandoned carts to increase customer loyalty
What should be possible?
Collect abandoned cart for logged users, ability to review them in the admin, design email template and schedule reminder email to customers with their cards, auto-generate coupons for these emails.
This could increase the CLV32 votes -
HTML5 video element for Shopping Experiences
Due to design restrictions and privacy requirements for YouTube videos, the integration via the element in SW6 should be abandoned. Instead, there is to be a "video suite" in which videos can be uploaded and managed, similar to the media management. It is important that the videos can also differ in language - not like images. Subtitles and different resolutions should also be possible.
9 votesInitial status update
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Add cart-related webhook events
Right now it is not possible to fully utilize integrations like Omnisend nor Mailerlite that track abandoned carts, as we do not have an access to this information neither using the Admin API nor webhooks.
1 vote -
Automatically remind users who abandon the shopping cart
Automatic reminder for shopping basket cancellations. Optionally with an incentive such as a discount code. Remind users who abandon their shopping basket (including guests) and optionally bring them back to the shop.
11 votes -
AI Export Assistant: improve functionalities
We would like to request the addition of several data query capabilities to the Export Assistant feature in the AI Copilot. Below are some example prompts that we believe would be highly beneficial:
All orders with the voucher code XY in the period from X to Y
All orders from the XY sales channel
All orders with payment method XY from the XY sales channel
Abandoned orders in the period XY
All orders with a shopping cart larger than XY
All orders with zip codes from X to Y
We do not believe these queries involve highly complex data analyses.…2 votes -
Automated Calculation of Fees (Customs & Taxes) in Checkout for International Orders
Currently, Shopware 6 does not provide a native feature for automatically calculating variable fees such as customs duties, import taxes, or country-specific charges during checkout.
However, this functionality is increasingly important for international merchants to ensure a legally compliant and transparent order process.Competing platforms (e.g., Shopify) already offer this functionality as a built-in feature. It enables automated calculation and display of additional fees (e.g., customs duties, import VAT, service fees) based on product value, shipping destination, product category, or customs tariff number (HS code).
In Shopware, this can currently only be achieved through manual configuration using the shipping method…
8 votes -
Optimizing the Guest Session: Seamless Transition to Registration During Checkout
If a guest visitor is in a guest session and goes through the checkout process up to the order confirmation page (/checkout/confirm), but then decides to create an account, they currently have to return to the shop (i.e., leave the checkout). However, there is no direct option to register there, as the guest session is still active and would need to be ended first.
An inexperienced user might not immediately realize this and, in the worst case, abandon the purchase.
Additionally, if a visitor in a guest session manually accesses the login page (/account/login), the registration form is displayed and…
7 votes -
Improve Admin search customer module
When creating a new order (Orders > Create order), the first step is for colleagues to search for a customer, usually using the e-mail address.
The customer they are looking for often only appears on page 4-5 of the search results - if they are found at all.
If no matching customer is found, colleagues use the “Create customer” button and enter the relevant customer data.
However, when saving, it is often found that the email address entered already exists, which leads to an abort.
Suggestions for improvement:
Optimization of customer search:
Improve search algorithms to find customers faster and…
3 votes -
Further development of analytics
Who, if not the store itself, knows the key figures of a store that an operator cannot do without?
Analytics must therefore be developed further. For example, with AI prompts (which product was sold or clicked on the most last week) or shopping cart abandonments.
From a customer perspective, it is questionable why this theme is not prioritized when it should actually be part of the store.
2 votes
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